Popular Services
Combine two or more Canvas course sections in the same term into a single course.
Request access to shared folders on network drives.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Have IT help you change the way existing software/technologies work.
Assistance with multi-factor authentication apps or service.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Software and Application issues not falling into the other listed categories.
All other account and access issues not falling into the listed categories.
Request access to another mailbox, most commonly a departmental shared account.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Wired and wireless connectivity requests and issues.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to accessing or using the voicemail system.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request access to VidGrid for a Student Therapist working in Psychological Services.
Request a generic email address to be used for a department, club, committee, or other purpose.
Request a new SharePoint Site on Xavier University's SharePoint Online.