Articles related to software supported by Xavier University.

Articles (74)

Pinned Article Clearing Web Browser Cache and Cookies

This article describes how to clear cache/cookies from the Chrome, Edge Firefox and Safari web browsers.

Pinned Article Getting Started with Zoom Video Conferencing

This article explains how to login to your Xavier Zoom account and use basic Zoom meeting functions.

"Screen Capture Cannot be Delivered" Error When Pasting Screenshots in Jabber

Jabber may refuse to allow pasting of screenshots if certain certificates are missing.

"Windows License About to Expire" Error on Xavier-issued Laptop

Licensing errors with Xavier-issued equipment are usually caused from extended off-campus use. Reconnecting to the Xavier network will allow the needed licensing verification to occur.

Adobe Acrobat DC Prompts for Username/Password

Adobe Acrobat requires you to create a free Adobe account on their website. These are the credentials it is requesting.

Disconnecting your Microsoft Account from Windows

The Microsoft account stores security information within a security chip; moving the hard drive or replacing the motherboard disrupts this relationship. Disconnecting & reconnecting the account is necessary for Microsoft software, such as Outlook, to properly connect and operate.

EAB Navigate Issues

EAB is controlled by the office of Student Success; IT does not have access to it for troubleshooting. Support requests should be made directly to Student Success via channels mentioned on their EAB website.

Error "could not identify oauth state parameter" when connecting Zoom to Canvas

This error occurs when the user has not previously logged into Xavier Zoom. A Zoom account is created on initial login to

GlobalProtect VPN for Mac Hangs on Connecting

MacOS is blocking the system extensions used by the VPN. Allowing them will fix the issue.

Installation and Initial Connection of SQL Server Management Studio (SSMS)

How to install SQL Server Management Studio 19 and make an initial connection to test connectivity & authentication

Installing and Using the Zoom For Outlook Add-In

Zoom for Outlook is an add-in that allows users to easily schedule Zoom meetings within OWA or Outlook calendars.

Lenovo Webcam Stops Working During Zoom Session

This issue is caused by a driver issue. Updating the webcam driver fixes it.

Mac Continually Prompts for Keychain Passwords

In most cases, the simplest solution for a mismatched Keychain password is to reset your Keychain.

Mapping P: for Financial Aid EdConnect8

This article explains how to map P: for EdConnect8 in Financial Aid via command prompt.

Microsoft Outlook Training Videos

Outlook training provides comprehensive video tutorials for users on various platforms (Windows, macOS, iOS, Android, and web). These tutorials cover topics such as getting started, customizing settings, email management, organizing inboxes, managing contacts and tasks, and utilizing the calendar. Users can enhance productivity and effectively use Outlook across different devices with the help of these tutorials.

Microsoft Teams Training Videos

Microsoft Teams video training offers a comprehensive collection of tutorials covering various topics such as getting started, customization, collaboration, meetings, apps, and more. Whether you're a beginner or advanced user, these tutorials provide step-by-step guidance to enhance your experience with Microsoft Teams.

SentinelOne icon shows "Needs user attention" on a Mac

Sentinel One and Network Extensions need attention.

Sierra Refuses to Launch Properly

This is likely due to a locked file which must be removed prior to login.

Sync Failures in Microsoft OneDrive

There are many circumstances in which OneDrive might fail to sync some or all files. This article lists several common causes and fixes.

Titanium Desktop Shortcut

Due to server changes taking place 7/14/21, existing Titanium shortcuts need to be updated.

Unable to License Office 365 Mac Edition

This article lists strategies for when personal Macs refuse to license Office365 successfully.

Unable to Refine Search@XU Results in Google Chrome

Google Chrome Sync causes issues with refining search results in Search@XU.

Using Adobe Sign for Digital Signatures

AdobeSign is a service providing legally-binding digital signatures for Xavier electronic documents.

Using the Zoom Add-in for Outlook

The Zoom Outlook plugin allows you to easily schedule Zoom meetings within Outlook calendar.

Zoom Outlook Plugin for Mac Stops Working

Microsoft has disabled injection-based Outlook plugins as of May 2021. To resolve, remove Zoom's plugin and install the newer Zoom for Outlook add-in.

Zoom Security Frequently Asked Questions (FAQ)

You can take several different actions to secure Zoom meetings. A host can control/disable chat, use waiting rooms, require password, or lock the meeting once started.