This error is usually caused by incorrect network settings. The error dialog will look like this:
To resolve the issue, make sure there are no proxies set:
- Type "Control Panel" in the Search Box >> Hit Enter key.
- In the ne window, click on Network and Internet >> Internet Options
![](https://services.xavier.edu/TDPortal/Images/Viewer?fileName=c421160f-9f87-45fd-8ef6-394f55f15417.png)
- Click the Connections tab.
- Click the LAN Settings button.
- Make sure all the boxes are unchecked and that no IP addresses are present in any of the boxes.
![](https://services.xavier.edu/TDPortal/Images/Viewer?fileName=df380346-97d4-4d32-9a87-a4dfdf146f2b.png)
- Click OK.