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If you are being repeatedly presented with a login/password prompt in Outlook for Mac, and have recently changed your password, please check the following:
- Verify you are using the correct password by logging into the web-based version of Outlook at http://mail.xavier.edu.
- If you cannot login to web-based mail , then the issue is with your account password. Please try changing the password again at http://password.xavier.edu.
- If you can login successfully, then your password is fine and the issue is specific to the Outlook application. Proceed with Step 2.
- Quit Outlook and delete the currently stored password.
- Open Applications folder >> Utilities folder >> Keychain Manager.
- In the left-hand pane under Keychains, click on Login.
- In the left hand-pane under Category, click Passwords.
- Scroll through the list until you locate a key named "Exchange".
- Highlight this key and tap the Delete key. You will be prompted to remove the keychain entry,. Click the Delete button.
- Close Keychain Manager and relaunch Outlook. You will be prompted to login with your current credentials.