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Symptoms
Safari version 11 and higher fails to connect to embedded content in Canvas and/or allow use of embedded tools in the Canvas editor.
Specific examples:
- Hoonuit - user gets an “Error: Session expired or unavailable” message instead of the embedded content
- Ilos/VidGrid - loads a login screen instead of a content list when clicking on the icon to insert Ilos content
Cause
Newer versions of Safari have tighter default security controls than prior versions; these settings adversely affect certain functionality in Canvas.
Workarounds
- Use Chrome or Firefox instead of Safari.
- Turn off “Prevent cross-site tracking” in Safari by UN-checking the option under Safari preferences >> Privacy.
