Missed Calls Not Displayed on Cisco Phone

Issue

Missed calls are not displayed on the Cisco phone's LCD, despite having occurred.

Cause

A configuration change must be made to the affected phone.

Resolution

To resolve this issue, change the settings on the phone as follows:

1. Press
2. Press 4 (Security Configuration)
3. Press 5 (Trust List)
4. Press 2 (ITL File), followed by Select.
5. Press **# (wait for it to say "Settings Unlocked", and displays an open padlock in the corner)
6. Press More, then Erase.
7. Your phone will then reset.