"Screen Capture Cannot be Delivered" Error When Pasting Screenshots in Jabber

Jabber may refuse to allow pasting of screenshots if certain certificates are missing.

Issue

When pasting and sending screen shots in a Jabber chat window, the screenshot fails to send. Instead, an error appears stating "The screen capture cannot be delivered".

Cause

The computer is missing, or having issues with, several needed security certificates.

Resolution

To resolve this issue, install the necessary certificates. Cisco has an article with full details.