IT Service Desk Options

This article explains the modified Help Desk and Classroom Tech office hours, as well as changes made to support during COVID-19.

Support Options

We encourage all users to take advantage of our remote support options as much as possible. Our staff can effectively provide most support via phone and remote access tools.

• All NON-classroom-tech issues and requests:
  
  • Log a ticket via our support portal at https://xavier.edu/help. This is the preferred method for all non-emergencies.
     
  • Call the Help Desk at 745-4357 (HELP). Callers should expect longer than normal hold times when using phone support. 
     
  • Face to face consults are provided at the CLC Connection Center.
     
  • Our searchable knowledge base contains answers to many common issues or questions: http://kb.xavier.edu.
     
• Classroom tech issues and requests:
  • During classes, contact Classroom Technology during business hours at 745-3603.
     
  • Outside classes, log a ticket via our support portal at http://xavier.edu/help.