- Knowledge Base
- Software
This issue is caused by a driver issue. Updating the webcam driver fixes it.
- Knowledge Base
- Canvas
This article explains options for Canvas assistance.
- Knowledge Base
- General
Hoonuit has been discontinued effective June 2020. This article offers alternatives to Hoonuit for online training.
- Knowledge Base
- Network and Telephone
- Knowledge Base
- Hardware
This article makes some general suggestions aimed at parents considering a new computer purchase.
- Knowledge Base
- Software
DocuSign is a service providing legally-binding digital signatures for Xavier electronic documents.
- Knowledge Base
- Canvas
LockDown Browser is a custom browser that locks down the testing environment in order to prevent cheating. Monitor is used to proctor exams via webcam.
- Knowledge Base
- Network and Telephone
Refreshing the VPN connection will resolve most of these issues.
- Knowledge Base
- Software
You can take several different actions to secure Zoom meetings. A host can control/disable chat, use waiting rooms, require password, or lock the meeting once started.
- Knowledge Base
- Software
The Zoom Outlook plugin allows you to easily schedule Zoom meetings within Outlook calendar.
- Knowledge Base
- Security
Phishing emails can be reported within your email client with just one click!
- Knowledge Base
- Hardware
While using Lockdown Browser on a Lenovo 11e (the typical Xavier student loaner laptop model), the integrated camera (webcam) may unexpectedly quit or be undetected by Lockdown Browser. This can be prevented or fixed by changing the camera's driver.
- Knowledge Base
- Email
There are several possible reasons email may not arrive in your Inbox.
- Knowledge Base
- Email
This article explains how to forward email in Outlook Web App.
- Knowledge Base
- Software
MacOS is blocking the system extensions used by the VPN. Allowing them will fix the issue.
- Knowledge Base
- Security
This document describes the actions necessary to secure and protect university- owned data classified as Public data, Internal Use data, Confidential data, and Export Controlled data.
- Knowledge Base
- Software
This error occurs when the user has not previously logged into Xavier Zoom. A Zoom account is created on initial login to xavier.zoom.us.
- Knowledge Base
- Software
Jabber may refuse to allow pasting of screenshots if certain certificates are missing.