- Knowledge Base
- Software
MacOS is blocking the system extensions used by the VPN. Allowing them will fix the issue.
- Knowledge Base
- Network and Telephone
Refreshing the VPN connection will resolve most of these issues.
- Knowledge Base
- Network and Telephone
- Knowledge Base
- Classroom Technology
The grey screen is an indicator that the video uses HDCP protection. One possible workaround is to use VLC to play the DVD.
- Knowledge Base
- Classroom Technology
This article discusses how to use Breakout Rooms with the Zoom Rooms hybrid classrooms. It requires some adjustments to who hosts the meeting during breakouts.
- Knowledge Base
- Classroom Technology
This article describes basic operation of Zoom Rooms for hybrid learning.
- Knowledge Base
- Software
Licensing errors with Xavier-issued equipment are usually caused from extended off-campus use. Reconnecting to the Xavier network will allow the needed licensing verification to occur.
- Knowledge Base
- Classroom Technology
This FAQ collects questions we are commonly asked about Zoom Rooms used for hybrid learning.
- Knowledge Base
- Classroom Technology
This article explains how to use Zoom Rooms specifically in HUB rooms 201/301/307.
- Knowledge Base
- Classroom Technology
This article explains what waiting rooms and why Xavier is adopting them as of Sept 1 2020.
- Knowledge Base
- Network and Telephone
- Knowledge Base
- General
This article explains the modified Help Desk and Classroom Tech office hours, as well as changes made to support during COVID-19.
- Knowledge Base
- Network and Telephone
1019 Dana does not utilize the Xavier network for internet service. You will need to contact the service provider or ResLife for assistance.
- Knowledge Base
- Network and Telephone
- Knowledge Base
- Canvas
Course titles in Canvas are sourced by data contained in Banner. Contact the Registrar to request changes or edits.
- Knowledge Base
- Network and Telephone
Certain versions of Windows come with "S mode" which prevents running apps from outside the Microsoft Windows App Store. Turning off S Mode will allow the installer to run.
- Knowledge Base
- Network and Telephone
This article describes the setup process for connecting to "xavierwireless" on commonly-used devices.
- Knowledge Base
- Network and Telephone
- Knowledge Base
- Canvas
An unviewable Canvas course has numerous registration and publishing-related causes.
- Knowledge Base
- Software
This error occurs when the user has not previously logged into Xavier Zoom. A Zoom account is created on initial login to xavier.zoom.us.
- Knowledge Base
- Classroom Technology
This article lists all the classrooms containing Zoom Rooms technology for hybrid learning.