Recently Modified Articles

Dealing with Disruptive Zoom Attendees
This article explains preventative and in-the-moment actions you can take to stop disruptive attendees in Zoom.
Forced Enrollment in Microsoft Authenticator
Zoom Room Equipped Classroom List
This article lists all the classrooms containing Zoom Rooms technology for hybrid learning.
Enrolling in Self Service Password Reset (SSPR) and Multi-Factor Authentication (MFA)
This article explains how to set up Microsoft's Self Service Password Reset and Authenticator app.
2021 Summer Classroom Refresh Information
This article describes the overall scope of IT's 2021 summer classroom refresh project.
Setting Your Password for New Students/Employees
Steps to set up a Xavier account password for first-time students and employees.
Incoming Freshman Unable to Log into Student Hub
Incoming freshman must complete the Road To Xavier prior to logging into the Student Hub itself.
Changing or Resetting Your Xavier Password
How to change or update your password, including tips on choosing an acceptable password.
Lenovo Webcam Stops Working During Zoom Session
This issue is caused by a driver issue. Updating the webcam driver fixes it.
Enrolling Microsoft Authenticator on a Replacement Phone
If you are replacing your phone, enrolling the new device with Microsoft Authenticator only takes a few minutes.
Changing or Setting Default Sign-In Method for Microsoft Authenticator
You can easily choose a preferred sign-in method within your Office365 account preferences.
Clearing Web Browser Cache and Cookies
This article describes how to clear cache/cookies from the Chrome, Edge Firefox and Safari web browsers.
Expiration of Alumni Accounts
Alumni Account Retention
Stolen or Lost Employee Laptops
What to do if an employee laptop is either lost or stolen.
Error "could not identify oauth state parameter" when connecting Zoom to Canvas
This error occurs when the user has not previously logged into Xavier Zoom. A Zoom account is created on initial login to xavier.zoom.us.
Creating a Strong Password
This article discusses simple strategies and habits to secure your passwords.
"Windows License About to Expire" Error on Xavier-issued Laptop
Licensing errors with Xavier-issued equipment are usually caused from extended off-campus use. Reconnecting to the Xavier network will allow the needed licensing verification to occur.
"An error occurred" browser message appears when accessing Canvas
This error is typically caused by using an outdated link or bookmark to Canvas.
Xavier Email Account Retention
Employee accounts are disabled based on the last day worked, as entered in Banner. Student account retention is determined by the student's academic status at Xavier.
Unable to Login to Xavier-issued Laptops from Off-Campus
A Xavier laptop will not recognize a changed account password until it is brought back on-campus.
Xavier Password Requirements
A list of required elements for an acceptable, secure password.
Zoom Outlook Plugin for Mac Stops Working
Microsoft has disabled injection-based Outlook plugins as of May 2021. To resolve, remove Zoom's plugin and install the newer Zoom for Outlook add-in.
Installing and Using the Zoom For Outlook Add-In
Zoom for Outlook is an add-in that allows users to easily schedule Zoom meetings within OWA or Outlook calendars.