- Knowledge Base
- Classroom Technology
- Knowledge Base
- Email
Employee accounts are disabled based on the last day worked, as entered in Banner. Student account retention is determined by the student's academic status at Xavier.
- Knowledge Base
- Network and Telephone
To dial out internationally, dial 9 and then the full number (including country code)
- Knowledge Base
- Software
This article describes how to clear cache/cookies from the Chrome, Edge Firefox and Safari web browsers.
- Knowledge Base
- Classroom Technology
Under a certain set of conditions, a Zoom Room will join a breakout room when not intended. This article discusses workarounds.
- Knowledge Base
- Classroom Technology
This article discusses how to use Breakout Rooms with the Zoom Rooms hybrid classrooms. It requires some adjustments to who hosts the meeting during breakouts.
- Knowledge Base
- Software
This issue is caused by a driver issue. Updating the webcam driver fixes it.
- Knowledge Base
- Classroom Technology
- Knowledge Base
- Classroom Technology
- Knowledge Base
- Classroom Technology
Errors during playback with Kanopy generally revolve around Digital Rights Management (DRM) or browser issues.
- Knowledge Base
- Software
Adobe Acrobat requires you to create a free Adobe account on their website. These are the credentials it is requesting.
- Knowledge Base
- Security
Online scammers will attempt to scam you into buying gift cards for them. This email explains the scam, so you can avoid it!
- Knowledge Base
- Security
Phishing emails can be reported within your email client with just one click!
- Knowledge Base
- Accounts and Passwords
How to change or update your password, including tips on choosing an acceptable password.
- Knowledge Base
- Software
MacOS is blocking the system extensions used by the VPN. Allowing them will fix the issue.
- Knowledge Base
- Network and Telephone
Refreshing the VPN connection will resolve most of these issues.