Using IT Self-Service to Request Service or Report a Technical Issue

Self-Service is a web portal (similar in concept to the Employee/Student Hub) that allows clients to request tech support assistance without having to call or email the Help Desk. All submissions arrive to the Xavier Help Desk and are escalated or followed-up as appropriate. Additionally, Self-Service allows you to track and interact with technicians regarding your open tickets.

To access Self-Service and log a ticket:

  1. Click the link - https://services.xavier.edu/TDClient/58/Portal/Requests/TicketRequests/NewForm?ID=XWmxXfluEJw_
  2. In the Description box, describe you issue with as many details as possible.  Follow the form and add attachments or screenshots as necessary.
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