Using IT Self-Service to Request Service or Report a Technical Issue

Xavier Self-Service was introduced in February 2015 as a new method of obtaining technical support assistance. Self-Service is a web portal (similar in concept to the Employee/Student Hub) that allows clients to request tech support assistance without having to call or email the Help Desk. All submissions arrive to the Xavier Help Desk and are escalated or followed-up as appropriate. Additionally, Self-Service allows you to track and interact with technicians regarding your open tickets.

To access Self-Service and log a ticket:

  1. Open a web browser and go to
  2. You will see the Service Catalog. Click on the appropriate category to explore specific requests you can make. Alternatively, you can search for services by keyword in the upper-right corner.

  3. To start a request, click the Request Service button.

  4. Login with your Xavier credentials when prompted.
  5. Fill out the form. Certain fields are required; these are marked by asterisks. Click on Expand Help to display explanations of each field, if needed.

  6. When you are ready, click Request to send your ticket to the Help Desk. You will be delivered an email receipt including the contents of your request and the ticket number.


Article ID: 149
Tue 6/9/15 3:53 PM
Wed 2/14/18 2:55 PM