Articles related to topics that do not fit other published categories.

Articles (92)

Pinned Article Clearing Web Browser Cache and Cookies

This article describes how to clear cache/cookies from the Chrome, Edge Firefox and Safari web browsers.

Pinned Article Getting Started with Zoom Video Conferencing

This article explains how to login to your Xavier Zoom account and use basic Zoom meeting functions.

Pinned Article IT Service Desk Options

This article explains the modified Help Desk and Classroom Tech office hours, as well as changes made to support during COVID-19.

"Action Item Processing" Dialog Box in Banner During Student Registration

This dialog is prompting you to update portions of your record and must be completed before you can proceed further.

"Screen Capture Cannot be Delivered" Error When Pasting Screenshots in Jabber

Jabber may refuse to allow pasting of screenshots if certain certificates are missing.

"Windows License About to Expire" Error on Xavier-issued Laptop

Licensing errors with Xavier-issued equipment are usually caused from extended off-campus use. Reconnecting to the Xavier network will allow the needed licensing verification to occur.

Add Microsoft Feature to Windows on Xavier-Issued PC

Adding a Windows Feature or Language (including the additional items such as typing) results in a failure, sometimes with error code 0x800F0954 and sometimes as simply a failure to download. Temporarily disabling the use of the Xavier internal Windows Update server will allow the installation.

Adobe Acrobat DC Prompts for Username/Password

Adobe Acrobat requires you to create a free Adobe account on their website. These are the credentials it is requesting.

Alternatives to Hoonuit/Atomic Learning

Hoonuit has been discontinued effective June 2020. This article offers alternatives to Hoonuit for online training.

Capital IQ Login and Support Information

This article briefly describes Capital IQ and its support options.

Disconnecting your Microsoft Account from Windows

The Microsoft account stores security information within a security chip; moving the hard drive or replacing the motherboard disrupts this relationship. Disconnecting & reconnecting the account is necessary for Microsoft software, such as Outlook, to properly connect and operate. This occurs when the TPM chipset is changed either by a manual reset or a motherboard swap, for example and the error "Keyset does not exist" appears.

EAB Navigate Issues

EAB is controlled by the office of Student Success; IT does not have access to it for troubleshooting. Support requests should be made directly to Student Success via channels mentioned on their EAB website.

Error "could not identify oauth state parameter" when connecting Zoom to Canvas

This error occurs when the user has not previously logged into Xavier Zoom. A Zoom account is created on initial login to

GlobalProtect VPN for Mac Hangs on Connecting

MacOS is blocking the system extensions used by the VPN. Allowing them will fix the issue.

Installation and Initial Connection of SQL Server Management Studio (SSMS)

How to install SQL Server Management Studio 19 and make an initial connection to test connectivity & authentication

Installing and Using the Zoom For Outlook Add-In

Zoom for Outlook is an add-in that allows users to easily schedule Zoom meetings within OWA or Outlook calendars.

Lenovo Webcam Stops Working During Zoom Session

This issue is caused by a driver issue. Updating the webcam driver fixes it.

Mac Continually Prompts for Keychain Passwords

In most cases, the simplest solution for a mismatched Keychain password is to reset your Keychain.

Microsoft Teams Training Videos

Microsoft Teams video training offers a comprehensive collection of tutorials covering various topics such as getting started, customization, collaboration, meetings, apps, and more. Whether you're a beginner or advanced user, these tutorials provide step-by-step guidance to enhance your experience with Microsoft Teams.

Setting Adobe Acrobat as Default for PDF File Type

This article explains how to set the default application for opening PDF files. PDF files are typically accessed by either Adobe Acrobat (Reader) DC or Adobe Acrobat (Pro) DC. System updates, the addition or removal of certain software packages (for example, going from Adobe Acrobat (Reader) DC to Adobe Acrobat (Pro) DC), or prompts from applications can cause the PDF file type to be associated with other applications.

Setting Up Authorized Payers for Student Tuition Bills | Parent / Guardian Payment Access

This article provides step-by-step instructions for students on how to set up their parents or guardians as authorized payers for their tuition bills. By designating authorized payers, students can grant their parents access to view and pay their educational expenses, ensuring smooth and secure financial transactions within the educational institution's billing system.

Sierra Refuses to Launch Properly

This is likely due to a locked file which must be removed prior to login.

Sync Failures in Microsoft OneDrive

There are many circumstances in which OneDrive might fail to sync some or all files. This article lists several common causes and fixes.

Titanium Desktop Shortcut

Due to server changes taking place 7/14/21, existing Titanium shortcuts need to be updated.

Unable to License Office 365 Mac Edition

This article lists strategies for when personal Macs refuse to license Office365 successfully.

Unable to Refine Search@XU Results in Google Chrome

Google Chrome Sync causes issues with refining search results in Search@XU.

Using Adobe Sign for Digital Signatures

AdobeSign is a service providing legally-binding digital signatures for Xavier electronic documents.

Using Lenovo System Update Utility

This article describes the process for using the Lenovo System Update software utility, which is used to update the computer's hardware drivers and associated software.

Using the Zoom Add-in for Outlook

The Zoom Outlook plugin allows you to easily schedule Zoom meetings within Outlook calendar.

Xavier One Pass Mobile ID

This article discusses support scope and information for Xavier One Pass Mobile ID.

Zoom Outlook Plugin for Mac Stops Working

Microsoft has disabled injection-based Outlook plugins as of May 2021. To resolve, remove Zoom's plugin and install the newer Zoom for Outlook add-in.

Zoom Security Frequently Asked Questions (FAQ)

You can take several different actions to secure Zoom meetings. A host can control/disable chat, use waiting rooms, require password, or lock the meeting once started.