? General

This article describes how to clear cache/cookies from the Chrome, Edge Firefox and Safari web browsers.

This article explains the modified Help Desk and Classroom Tech office hours, as well as changes made to support during COVID-19.

This dialog is prompting you to update portions of your record and must be completed before you can proceed further.

Jabber may refuse to allow pasting of screenshots if certain certificates are missing.

Licensing errors with Xavier-issued equipment are usually caused from extended off-campus use. Reconnecting to the Xavier network will allow the needed licensing verification to occur.

Adding a Windows Feature or Language (including the additional items such as typing) results in a failure, sometimes with error code 0x800F0954 and sometimes as simply a failure to download. Temporarily disabling the use of the Xavier internal Windows Update server will allow the installation.

Adobe Acrobat requires you to create a free Adobe account on their website. These are the credentials it is requesting.

Hoonuit has been discontinued effective June 2020. This article offers alternatives to Hoonuit for online training.

This article briefly describes Capital IQ and its support options.

The Microsoft account stores security information within a security chip; moving the hard drive or replacing the motherboard disrupts this relationship. Disconnecting & reconnecting the account is necessary for Microsoft software, such as Outlook, to properly connect and operate. This occurs when the TPM chipset is changed either by a manual reset or a motherboard swap, for example and the error "Keyset does not exist" appears.

EAB is controlled by the office of Student Success; IT does not have access to it for troubleshooting. Support requests should be made directly to Student Success via channels mentioned on their EAB website.

MacOS is blocking the system extensions used by the VPN. Allowing them will fix the issue.

How to install SQL Server Management Studio 19 and make an initial connection to test connectivity & authentication

In most cases, the simplest solution for a mismatched Keychain password is to reset your Keychain.

Microsoft Teams video training offers a comprehensive collection of tutorials covering various topics such as getting started, customization, collaboration, meetings, apps, and more. Whether you're a beginner or advanced user, these tutorials provide step-by-step guidance to enhance your experience with Microsoft Teams.

This article explains how to set the default application for opening PDF files. PDF files are typically accessed by either Adobe Acrobat (Reader) DC or Adobe Acrobat (Pro) DC. System updates, the addition or removal of certain software packages (for example, going from Adobe Acrobat (Reader) DC to Adobe Acrobat (Pro) DC), or prompts from applications can cause the PDF file type to be associated with other applications.

This article provides step-by-step instructions for students on how to set up their parents or guardians as authorized payers for their tuition bills. By designating authorized payers, students can grant their parents access to view and pay their educational expenses, ensuring smooth and secure financial transactions within the educational institution's billing system.

Setting up PowerPoint Presenter View

This is likely due to a locked file which must be removed prior to login.

There are many circumstances in which OneDrive might fail to sync some or all files. This article lists several common causes and fixes.

Due to server changes taking place 7/14/21, existing Titanium shortcuts need to be updated.

This article lists strategies for when personal Macs refuse to license Office365 successfully.

Google Chrome Sync causes issues with refining search results in Search@XU.

AdobeSign is a service providing legally-binding digital signatures for Xavier electronic documents.

This article describes the process for using the Lenovo System Update software utility, which is used to update the computer's hardware drivers and associated software.

This article discusses support scope and information for Xavier One Pass Mobile ID.