Opening Jabber
Mac and Windows
Jabber can be found pre-installed on Xavier-issued Windows PCs ( >> Cisco Jabber) and Macs (within the Applications folder).
Logging into Jabber
To connect to Jabber on-campus, you must be using either the Xavier wired/wireless networks.
Mac and Windows
When Jabber launches for the first time, you will be prompted for a username and password. Simply enter your Xavier credentials.
If you are prompted for the type of server to connect to, choose Cisco IM & Presence. For the server address, type voicepres01.xavier.local
Chat functions
While Jabber is platform for chatting with other people online, we recommend Microsoft Teams. The Teams chat functionlity is much more robust, and widely used across the university today. Jabber is only recommended for integration with our telephone system and calling.
Phone integration
Deskphone Mode
By default, Jabber starts up in "deskphone control" mode, allowing you to control your Cisco desk phone via the Jabber client. Jabber will notify you when an inbound call arrives and will allow you to either answer the call from your computer or divert it to voicemail.
In this mode, Jabber can be used to place outbound calls from your phone. To do this:
- In the search or call box, enter a person's name or phone number.
- If you enter a phone number, it should be exactly as you would dial it from your desk phone.
- If you enter a person's name, Jabber will search the campus directory and your Outlook contacts.
- Press the green phone button to complete the call.
Softphone Mode
Jabber can also act as a software-based phone, or softphone. In this mode, you can place and answer phone calls from your computer, without needing a physical phone. To use softphone mode:
Softphone mode requires server-end configuration before it will work. As a first step, please log a ticket with the Help Desk.
Once the ticket request has been fulfilled, Jabber can be set to use softphone mode by clicking the lower-left icon and choosing Use My Computer For Calls:
Voicemail Integration
Jabber will connect to the campus voicemail server to serve as a visual voicemail player. To configure:
- Click Settings >> File >> Options. The Options dialog box will open.
- Select Accounts. Enter your Xavier account username and password (not your voicemail ID and PIN)
Once configured, you can access your voicemail messages from the Voice Messages button on the left sidebar of Jabber. Press the Play arrow to begin playing a message. While playing, you can click on the message progress bar to rewind or fast forward. You can delete the voice message by pressing the delete key, or right clicking on the message and selecting delete.
Desktop sharing
Jabber has this feature, however, we recommend/support using Microsoft Teams instead.