Issues Accessing print.xavier.edu on an Apple Silicon Mac

Issue

Unable to sign into print.xavier.edu from a Mac device based on the "Apple Silicon" architecture.

Cause

We have identified this issue to be caused by a feature in macOS that is designed to prevent cross network tracking by using a virtual mac address. This needs to be disabled on "Apple Silicon" based Macs to properly access print.xavier.edu.

Resolution

To resolve this issue:

1. Open the Apple menu by clicking the Apple logo at the top left of your screen, then click "System Settings" or "System Preferences" depending on your macOS version.
2. Open the Wi-Fi Settings panel, and ensure you are connected to "xavierwireless".
3. Click the details button to the right.
4. Ensure the option "Limit IP address tracking" is set to off. Then hit "OK" to save the change. Note: It will ask you to provide a password, this is your Mac login and NOT your Xavier account.
5. Done! You should now be able to successfully log in to print.xavier.edu/user.

This guide was written for macOS Ventura 13.5 and the layout may differ on other versions or releases of macOS.