Issue
Unable to sign into print.xavier.edu from a Mac device based on the "Apple Silicon" architecture.
Cause
We have identified this issue to be caused by a feature in macOS that is designed to prevent cross network tracking by using a virtual mac address. This needs to be disabled on "Apple Silicon" based Macs to properly access print.xavier.edu.
Resolution
To resolve this issue:
- Open the Apple menu by clicking the Apple logo at the top left of your screen, then click "System Settings" or "System Preferences" depending on your macOS version.
- Open the Wi-Fi Settings panel, and ensure you are connected to "xavierwireless".
- Click the details button to the right.
- Ensure the option "Limit IP address tracking" is set to off. Then hit "OK" to save the change. Note: It will ask you to provide a password, this is your Mac login and NOT your Xavier account.
- Done! You should now be able to successfully log in to print.xavier.edu/user.
This guide was written for macOS Ventura 13.5 and the layout may differ on other versions or releases of macOS.