Enrolling in Microsoft Self Service Password Reset (SSPR)

In this article:

What is Microsoft Self Service Password Reset (SSPR)?

Xavier University is migrating to Microsoft's secure cloud based Azure authentication. This move allows Xavier to adopt Microsoft's Self Service Password Reset (SSPR), which will eventually replace our current password manager. Once enrolled, you will be able to reset your password online any time by visiting:
https://passwordreset.xavier.edu.

SSPR will allow you to easily change/reset your Xavier account password using:

  • the Microsoft Authenticator app
  • an alternate email account
  • security questions
  • a phone call

Each method is detailed below:

Enrollment with Microsoft Authenticator

These instructions were created with Android 11, however the look and feel should be similar for iOS and other versions of Android. You may encounter slight variations in your enrollment experience, depending on your device's operating system.

To start your enrollment, follow these steps from your computer:
  1. Go to https://mysignins.microsoft.com/security-info.
  2. Login with your Xavier credentials.
  3. Click on Add Method.


     
  4. Make sure Authenticator app is selected and click Add.


     
  5. On your phone, visit the Play Store (Android) or App Store (iOS) and install the Microsoft Authenticator App.
  6. Once the app is installed, click the Next button.


     
  7. Click Next again at the following screen.
  8. Open the Microsoft Authenticator app. On the initial screen, agree to the Privacy Policy.


     
  9. On the next screen, tap Scan a QR Code. 

    .

     
  10. If prompted to allow Authenticator access to your camera, tap AllowCamera access is needed to scan the QR code. If prompted about App Lock or allowing additional notifications, tap Allow or OK to these as well.


     
  11. Point your phone's camera at the QR code on the site to scan it. This will connect the Microsoft Authenticator app to your Xavier account. Click Next.

     
  12. Microsoft Authenticator will send a test notification to your phone. Tap Approve.


     
  13. Click Next to complete setup.

 

The following sections will walk you through adding additional verification methods (including alternate email, phone, and security questions) to your account. It is highly recommended you add multiple methods for maximum flexibility.

Adding additional methods

Several additional methods are available for resets and/or verification, including:

  • Email - the system will email the alternate address specified
  • Security Questions - the system will require you to provide correct answers to questions specified
  • Phone call - the system will call you to verify at the registered phone number

To set one or more additional methods, follow these steps:

  1. Go to https://mysignins.microsoft.com/security-info.
  2. Login with your Xavier credentials.
  3. If prompted, approve the login from your phone using Microsoft Authenticator.
  4. Click Add Method.
  5. Choose a new available method from the list:


     
  6. Click Add and follow the instructions provided by the page.

Using SSPR

Please note, the address featured in step 1 will eventually be redirected to https://password.xavier.edu at a later date.

 

To reset your password using SSPR if you have forgotten it, follow these steps:

  1. Visit passwordreset.xavier.edu.
  2. Enter your email address and the captcha code displayed, then click Next.


     
  3. Choose one of your available identify verification options, and follow the instructions on the page:

     
  4. After successful verification, you will be prompted to create a new password. Do so, then click Finish to submit.
It may take up to 15 minutes for your new password to fully synchronize across all systems. You may find that your old password still works (temporarily) on a new login during the transition. If you find your new password is not recognized on all systems after at least 15 minutes have passed, please open a ticket with the Help Desk at https://xavier.edu/help.

Details

Article ID: 628
Created
Tue 2/9/21 2:16 PM
Modified
Wed 4/7/21 12:32 PM