Resnet Ethernet Data Jack(s) Not Working

Are you plugging into a valid, available Ethernet jack? 

• There are "legacy" jacks which were once used for landline phones. If your Ethernet cable is plugged into one of these, it will not work. 

• If you are in Brockman, Kuhlman, and Husman Halls, please check this article. In other locations, Ethernet jacks are disabled until a request is made to activate them. To do so, please enter a ticket. 

If your Ethernet adapter features physical activity lights, are they lit up/blinking? 

• If yes, the jack is not dead and you should be pulling a valid IP address. 

• If no, there is possible a problem with either your Ethernet cable, your computer's network card, or the walljack. Try to isolate the issue by testing with a known-good cable and/or laptop.

Have you ruled out your Ethernet cable as a potential problem? Check for kinks, broken clips on the connector, or visible tears in the cable. Any of these could cause a connectivity issue.

Is your wired Ethernet adapter disabled? If your Ethernet adapter is disabled, the connection definitely will not work. To enable a network adapter using Control Panel under Windows 10, follow these steps:

• Open Settings.
• Click on Network & Security.
• Click on Status.
• Click on Change adapter options.

• Right-click the network adapter, and select the Enable option.