Unable to Login to Administrative Banner and/or Workflow

If you are unable to login to Administrative Banner or Workflow, but are able to login successfully to other systems (such as Xavier email), then your Banner login failures are likely due to a lack of appropriate permissions to Administrative Banner or Workflow... especially if you've never successfully logged into these systems before. 

Login failures due to insufficient permissions will display an error message similar to this:

To resolve this issue, an employee should ask his or her direct supervisor to submit an Administrative Access Request Form specifying what level of Banner access is needed.

The above directions do not apply to Self-Service Banner (aka "web Banner"). That system is provisioned to everyone by default, and a rejected login indicates an incorrect username or password has been entered.

Details

Article ID: 438
Created
Wed 5/24/17 1:17 PM
Modified
Wed 6/19/19 10:28 AM