"Screen Capture Cannot be Delivered" Error When Pasting Screenshots in Jabber

Tags jabber

Issue

When pasting and sending screen shots in a Jabber chat window, the screenshot fails to send. Instead, an error appears stating "The screen capture cannot be delivered".

Cause

The computer is missing, or having issues with, several needed security certificates.

Resolution

To resolve this issue, install the necessary certificates. Cisco has an article with full details.

Details

Article ID: 593
Created
Fri 3/20/20 6:03 PM