Fall 2020 IT Help Desk Support Info

Due to the ongoing COVID-19 pandemic, Xavier IT Help Desk and Classroom Technology will be operating differently this Fall. Below is an outline of what to expect upon returning to campus:

Hours of Operation

Starting August 17, Help Desk and Classroom Technology areas will re-open with Fall office hours:

  • Mon - Thu: 8:00 am to 8:00 pm
  • Fri: 8:00 am to 7:00 pm
  • Sat/Sun: 12:00 pm to 4:00 pm

Support Options

There will be multiple support options available, listed below. 

We encourage all users to take advantage of no-contact options as much as possible, to help keep everyone safe. Our staff can effectively provide most support outside classroom environments remotely.

  • All NON-classroom-tech issues and requests:
    • Log a ticket via our support portal at https://xavier.edu/helpThis is the preferred method for all non-emergencies.
       
    • Call the Help Desk at 745-4357 (HELP). Callers should expect longer than normal hold times when using phone support. 
       
    • Face to face consults are provided by appointment only. An appointment kiosk is located at the CLC front desk for booking appointments up to 30 minutes long with Help Desk staff. Appointments are available to book Mon-Fri. 
       
    • Our searchable knowledge base contains answers to many common issues or questions: http://kb.xavier.edu.
       
  • Classroom tech issues and requests:
    • During classes, contact Classroom Technology during business hours at 745-3603.
       
    • Outside classes, log a ticket via our support portal at http://xavier.edu/help.

Details

Article ID: 605
Created
Tue 7/28/20 1:19 PM
Modified
Sun 8/16/20 3:19 PM