COVID-19 and IT Help Desk Support

Due to the ongoing COVID-19 pandemic and resource availability, Xavier IT Help Desk and Classroom Technology will be operating differently effective Fall 2020. 

Support Options

We encourage all users to take advantage of our remote support options as much as possible. Our staff can effectively provide most support via phone and remote access tools.

  • All NON-classroom-tech issues and requests:
    • Log a ticket via our support portal at https://xavier.edu/helpThis is the preferred method for all non-emergencies.
       
    • Call the Help Desk at 745-4357 (HELP). Callers should expect longer than normal hold times when using phone support. 
       
    • Face to face consults are provided by appointment only. An appointment kiosk is located at the CLC front desk for booking appointments up to 30 minutes long with Help Desk staff. Appointments are available to book Mon-Fri during the week. 
       
    • Our searchable knowledge base contains answers to many common issues or questions: http://kb.xavier.edu.
       
  • Classroom tech issues and requests:
    • During classes, contact Classroom Technology during business hours at 745-3603.
       
    • Outside classes, log a ticket via our support portal at http://xavier.edu/help.

Details

Article ID: 605
Created
Tue 7/28/20 1:19 PM
Modified
Tue 6/29/21 4:09 PM