"Windows License About to Expire" Error on Xavier-issued Laptop

Issue

A Xavier-issued laptop displays a warning that the license for Windows (or Office) is about to expire.

Cause

The license used for Windows-based, Xavier-issued laptops requires periodic check-in with Microsoft licensing servers. If a laptop remains off campus for an extended period and misses these check-ins, the licensing server will not be contacted, resulting in the warning message seen.

Resolution

To resolve this issue, you have two choices to re-establish communication with the licensing server:

  • Bring the computer back on campus, and connect to either an ethernet port or to xavierwireless.
  • From off-campus, connect to the Global Protect VPN.

Remaining connected to the Xavier network for at least 60 minutes should re-establish a connection with t

Details

Article ID: 613
Created
Thu 8/27/20 9:38 AM
Modified
Tue 4/20/21 2:37 PM