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Services A-Z (61)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Add A Printer

Request a local or network computer be physically set up and/or configured on a computer.

Adobe Acrobat Reader/Professional

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

B

Banner Issues

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

C

Canvas Course Copy Request

Request copying course content from one Canvas course to another.

Canvas Course Creation Request

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Canvas Course Merge Request

Combine two or more Canvas course sections in the same term into a single course.

Canvas Local Accounts Request

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Change Request

Have IT help you change the way existing software/technologies work.

Classroom/Meeting Space Technology Issue

Issues related to classroom and meeting space technology.

Classroom/Meeting Space Technology Request

Request classroom and meeting space technology for pickup or delivery.

Computer Hardware Issues

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

D

Digital Sign Displaying Wrong Content

Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.

Digital Sign Not Working

Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.

Digital Signage New Content Request

This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.

E

Echo360 Course Creation Request

Use this to request the creation of up to 3 Echo360 courses linked to the equivalent Canvas course.

Echo360 Elet-Sycamore House Room Questions

Use this to request assistance if you are having trouble using the Echo360 rooms in Elet and Sycamore House after referencing the Echo360 for Psychology Students course.

Echo360 Student Therapist Account Request

Request access to Echo360 for a Student Therapist working in Psychological Services.

Email/Calendar

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

G

Generic Email Account Request

Request a generic email address to be used for a department, club, committee, or other purpose.

H

Hub

Issues related to the use of the Employee or Student Hub.

L

Library Systems and Resources Issues

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Local Admin Access Request

Request administrative rights to a Macintosh or Windows-based computer.

Local Admin Access Request

Request administrative rights to a Macintosh or Windows-based computer.

M

Mailbox Access Request

Request access to another mailbox, most commonly a departmental shared account.

Microsoft Office

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

N

Network Drive/Share Issues

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Network Drive/Share Request

Request access to shared folders on network drives.

New Employee Technology Request

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

New Employee Technology Request

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

New Employee Technology Request

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

New Employee Technology Request

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Non-Xavier Affiliate Account Request

Request special accounts for individuals that are not faculty, staff, or students.

O

Off Campus Access

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.

Other Account and Access Issues

All other account and access issues not falling into the listed categories.

Other Canvas Issues

Issues related to seeing courses, course design, pedagogical concerns, etc.

Other Computer and Peripheral Issues

Computer and peripheral issues not falling into other listed categories.

Other Email and Calendaring Issues

Email and Calendaring issues not falling into the other listed categories.

Other Network and Connectivity Issues

Network connectivity requests and issues not falling into the other listed categories.

Other Software and Issues

Software and Application issues not falling into the other listed categories.

Other Teaching/Learning Apps and Issues

All other applications having to do with teaching and learning (i.e. Atomic Learning).

P

Password Reset

Forgotten Xavier password or locked out account issues.

Phone Configuration Changes

Request changes to display names, line buttons, voicemail or other setup-related items.

Phone Issues

Issues with desktop phones or analog lines (elevator, fax or emergency phones).

Printing Issues

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Project Request - Information Session

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.

Q

Qualtrics

Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.

R

Request for IT Advice and How-Tos

Requests for IT-related recommendations or advice.

Restore Network Files/Folders

Request restoration of deleted/missing files or folders on network drives.

S

SharePoint Assistance Request

Request assistance using a SharePoint site on Xavier University's SharePoint Online.

SharePoint New Site Request

Request a new SharePoint Site on Xavier University's SharePoint Online.

SharePoint Site Changes Request

Request changes to an existing SharePoint site on Xavier University's SharePoint Online.

SharePoint Site Reset Request

Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.

V

Virus Issues

Issues with a computer system suspected to be virus-related.

Virus Issues

Issues with a computer system suspected to be virus-related.

Voicemail Issues

Issues related to accessing or using the voicemail system.

W

Web and Audio Conferencing

Issues and requests related to web (Zoom) and audio (MeetingPlace) conferencing.

Web Browsers

Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.

Wired and Wireless Connectivity

Wired and wireless connectivity requests and issues.

X

Xmisc Network Request

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Z

Zoom Web Conferencing

Issues and requests related to Zoom web conferencing on campus.

Zoom Web Conferencing

Issues and requests related to Zoom web conferencing on campus.