My Recently Visited Services
Computer and peripheral issues not falling into other listed categories.
Issues related to accessing or using the voicemail system.
Request changes to display names, line buttons, voicemail or other setup-related items.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Combine two or more Canvas course sections in the same term into a single course.
Request administrative rights to a Macintosh or Windows-based computer.
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Assistance with multi-factor authentication apps or service.
Request access to shared folders on network drives.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Software and Application issues not falling into the other listed categories.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request access to another mailbox, most commonly a departmental shared account.