My Recently Visited Services
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Wired and wireless connectivity requests and issues.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to accessing or using the voicemail system.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Assistance with multi-factor authentication apps or service.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Software and Application issues not falling into the other listed categories.
Issues related to seeing courses, course design, pedagogical concerns, etc.
All other account and access issues not falling into the listed categories.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Request administrative rights to a Macintosh or Windows-based computer.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
Request access to shared folders on network drives.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request a generic email address to be used for a department, club, committee, or other purpose.