My Recently Visited Services
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request a local or network computer be physically set up and/or configured on a computer.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Combine two or more Canvas course sections in the same term into a single course.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Issues with a computer system suspected to be virus-related.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.