My Recently Visited Services
Have IT help you change the way existing software/technologies work.
Combine two or more Canvas course sections in the same term into a single course.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Issues with a computer system suspected to be virus-related.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request special accounts for individuals that are not faculty, staff, or students.
Request changes to display names, line buttons, voicemail or other setup-related items.
Email and Calendaring issues not falling into the other listed categories.
Request a local or network computer be physically set up and/or configured on a computer.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request a loaner laptop for the semester or for a repair
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).