My Recently Visited Services
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Email and Calendaring issues not falling into the other listed categories.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Wired and wireless connectivity requests and issues.
Issues related to accessing or using the voicemail system.
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
All other account and access issues not falling into the listed categories.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Computer and peripheral issues not falling into other listed categories.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request a loaner laptop for the semester or for a repair
Request restoration of deleted/missing files or folders on network drives.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.