My Recently Visited Services
Combine two or more Canvas course sections in the same term into a single course.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Network connectivity requests and issues not falling into the other listed categories.
Wired and wireless connectivity requests and issues.
Request a local or network computer be physically set up and/or configured on a computer.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request special accounts for individuals that are not faculty, staff, or students.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Information on using MS Teams
Email and Calendaring issues not falling into the other listed categories.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All other account and access issues not falling into the listed categories.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Assistance with multi-factor authentication apps or service.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Requests for IT-related recommendations or advice.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request classroom/meeting space technology and/or training.
Request access to shared folders on network drives.