My Recently Visited Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Email and Calendaring issues not falling into the other listed categories.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Network connectivity requests and issues not falling into the other listed categories.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Information on using MS Teams
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
All other account and access issues not falling into the listed categories.
Request classroom/meeting space technology and/or training.
Wired and wireless connectivity requests and issues.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to another mailbox, most commonly a departmental shared account.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request administrative rights to a Macintosh or Windows-based computer.