My Recently Visited Services
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues with a computer system suspected to be virus-related.
Combine two or more Canvas course sections in the same term into a single course.
Request access to another mailbox, most commonly a departmental shared account.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
All other account and access issues not falling into the listed categories.
Wired and wireless connectivity requests and issues.
Network connectivity requests and issues not falling into the other listed categories.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Issues related to seeing courses, course design, pedagogical concerns, etc.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request access to shared folders on network drives.
Assistance with multi-factor authentication apps or service.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.