My Recently Visited Services
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Assistance with multi-factor authentication apps or service.
Software and Application issues not falling into the other listed categories.
Request restoration of deleted/missing files or folders on network drives.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All other applications having to do with teaching and learning.
Information on using MS Teams
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Combine two or more Canvas course sections in the same term into a single course.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Request a local or network computer be physically set up and/or configured on a computer.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Computer and peripheral issues not falling into other listed categories.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.