My Recently Visited Services
Wired and wireless connectivity requests and issues.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Network connectivity requests and issues not falling into the other listed categories.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Request restoration of deleted/missing files or folders on network drives.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Please provide as much information as possible. Your request will be responded to in the order it was received.
All other account and access issues not falling into the listed categories.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request access to shared folders on network drives.
Software and Application issues not falling into the other listed categories.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request access to Panopto for a Student Therapist working in Psychological Services.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).