My Recently Visited Services
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Assistance with multi-factor authentication apps or service.
All other account and access issues not falling into the listed categories.
Wired and wireless connectivity requests and issues.
Request a generic email address to be used for a department, club, committee, or other purpose.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Software and Application issues not falling into the other listed categories.
Use this to request assistance if you are having trouble using the Panopto rooms in Elet and Sycamore House after referencing the How to use Panopto for Psychology Students course.
Request access to Panopto for a Student Therapist working in Psychological Services.
Request a loaner laptop for the semester or for a repair
Request classroom/meeting space technology and/or training.
Issues and questions related to the functional use of the Workday platform.
Request access to another mailbox, most commonly a departmental shared account.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request access to shared folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Issues related to accessing or using the voicemail system.