Issues and requests related to Zoom web conferencing on campus.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Have IT help you change the way existing software/technologies work.
Request access to another mailbox, most commonly a departmental shared account.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Requests or issues related to Adobe Sign.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request copying course content from one Canvas course to another.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Forgotten Xavier password or locked out account issues.
Requests for IT-related recommendations or advice.
Request Creator access within VidGrid Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed.= If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues related to classroom and meeting space technology.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request special accounts for individuals that are not faculty, staff, or students.
Request classroom/meeting space technology and/or training.
Request access to shared folders on network drives.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues and requests related to Zoom web conferencing on campus.
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.