Request classroom/meeting space technology and/or training.
Have IT help you change the way existing software/technologies work.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
All other account and access issues not falling into the listed categories.
Forgotten Xavier password or locked out account issues.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Network connectivity requests and issues not falling into the other listed categories.
Issues related to the use of the Employee or Student Hub.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues related to accessing or using the voicemail system.
Wired and wireless connectivity requests and issues.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Issues related to classroom and meeting space technology.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Requests for IT-related recommendations or advice.
All other applications having to do with teaching and learning (i.e. Atomic Learning).
Software and Application issues not falling into the other listed categories.
Computer and peripheral issues not falling into other listed categories.
Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.
Email and Calendaring issues not falling into the other listed categories.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.