My Recently Visited Services
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to another mailbox, most commonly a departmental shared account.
Wired and wireless connectivity requests and issues.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Combine two or more Canvas course sections in the same term into a single course.
Request classroom/meeting space technology and/or training.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request restoration of deleted/missing files or folders on network drives.
Requests for IT-related recommendations or advice.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Network connectivity requests and issues not falling into the other listed categories.