My Recently Visited Services

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed.  If you want all students in a class to have Creator access, you can just note the Canvas Course ID.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

All other applications having to do with teaching and learning.

Issues with a computer system suspected to be virus-related.

Request restoration of deleted/missing files or folders on network drives.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Assistance with multi-factor authentication apps or service.

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.

Issues related to classroom and meeting space technology.

Request access to shared folders on network drives.

Request access to another mailbox, most commonly a departmental shared account.

Forgotten Xavier password or locked out account issues.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Request administrative rights to a Macintosh or Windows-based computer.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Issues with desktop phones or analog lines (elevator, fax or emergency phones).