My Recently Visited Services

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).


Request restoration of deleted/missing files or folders on network drives.


Issues with desktop phones or analog lines (elevator, fax or emergency phones).


Request access to Panopto for a Student Therapist working in Psychological Services.


Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".


Combine two or more Canvas course sections in the same term into a single course.


All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).


Forgotten Xavier password or locked out account issues.


Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.


Request copying course content from one Canvas course to another.


Request a generic email address to be used for a department, club, committee, or other purpose.


Requests and issues involving email/calendaring within Office 365 or the Outlook client.


Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.


Request assistance using a SharePoint site on Xavier University's SharePoint Online.


Request a local or network computer be physically set up and/or configured on a computer.


Request technology setup and services for a new employee - computers, account access, and phone/voicemail.


Issues related to seeing courses, course design, pedagogical concerns, etc.


All other account and access issues not falling into the listed categories.


Request administrative rights to a Macintosh or Windows-based computer.


Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.