My Recently Visited Services
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request special accounts for individuals that are not faculty, staff, or students.
Request access to shared folders on network drives.
Requests for IT-related recommendations or advice.
Request changes to display names, line buttons, voicemail or other setup-related items.
Wired and wireless connectivity requests and issues.
Issues related to classroom and meeting space technology.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Combine two or more Canvas course sections in the same term into a single course.
Email and Calendaring issues not falling into the other listed categories.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Request administrative rights to a Macintosh or Windows-based computer.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Requests and issues involving email/calendaring within Office 365 or the Outlook client.