My Recently Visited Services

Issues with a computer system suspected to be virus-related.

Issues and requests related to Zoom web conferencing on campus.

Forgotten Xavier password or locked out account issues.

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.


Issues related to the use of the Employee or Student Hub.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Combine two or more Canvas course sections in the same term into a single course.

Computer and peripheral issues not falling into other listed categories.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Request access to another mailbox, most commonly a departmental shared account.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request changes to an existing SharePoint site on Xavier University's SharePoint Online.

Software and Application issues not falling into the other listed categories.

Have IT help you change the way existing software/technologies work.

Request access to shared folders on network drives.

Request copying course content from one Canvas course to another.

Request changes to display names, line buttons, voicemail or other setup-related items.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request assistance using a SharePoint site on Xavier University's SharePoint Online.