My Recently Visited Services
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Information on using MS Teams
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Please provide as much information as possible. Your request will be responded to in the order it was received.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request administrative rights to a Macintosh or Windows-based computer.
Issues related to accessing or using the voicemail system.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request access to Panopto for a Student Therapist working in Psychological Services.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request a local or network computer be physically set up and/or configured on a computer.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Assistance with multi-factor authentication apps or service.
Request special accounts for individuals that are not faculty, staff, or students.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request classroom/meeting space technology and/or training.
Wired and wireless connectivity requests and issues.