My Recently Visited Services
All other applications having to do with teaching and learning.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues related to accessing or using the voicemail system.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request a loaner laptop for the semester or for a repair
Request a local or network computer be physically set up and/or configured on a computer.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Issues related to classroom and meeting space technology.
Assistance with multi-factor authentication apps or service.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Have IT help you change the way existing software/technologies work.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Combine two or more Canvas course sections in the same term into a single course.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.