Popular Services
Request access to shared folders on network drives.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Assistance with multi-factor authentication apps or service.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to classroom and meeting space technology.
Wired and wireless connectivity requests and issues.
All other account and access issues not falling into the listed categories.
Have IT help you change the way existing software/technologies work.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request access to another mailbox, most commonly a departmental shared account.
Software and Application issues not falling into the other listed categories.
Email and Calendaring issues not falling into the other listed categories.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request classroom/meeting space technology and/or training.
Issues and questions related to the functional use of the Workday platform.