Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Assistance with multi-factor authentication apps or service.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Wired and wireless connectivity requests and issues.
Software and Application issues not falling into the other listed categories.
All other account and access issues not falling into the listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request access to shared folders on network drives.
Have IT help you change the way existing software/technologies work.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to another mailbox, most commonly a departmental shared account.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request access to Panopto for a Student Therapist working in Psychological Services.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request special accounts for individuals that are not faculty, staff, or students.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".