Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Assistance with multi-factor authentication apps or service.
Wired and wireless connectivity requests and issues.
Issues related to seeing courses, course design, pedagogical concerns, etc.
All other account and access issues not falling into the listed categories.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Software and Application issues not falling into the other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Request access to shared folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Have IT help you change the way existing software/technologies work.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request changes to display names, line buttons, voicemail or other setup-related items.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Email and Calendaring issues not falling into the other listed categories.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request access to Panopto for a Student Therapist working in Psychological Services.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Computer and peripheral issues not falling into other listed categories.