Popular Services
Request access to shared folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request changes to display names, line buttons, voicemail or other setup-related items.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request access to another mailbox, most commonly a departmental shared account.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Assistance with multi-factor authentication apps or service.
All other account and access issues not falling into the listed categories.
Request a local or network computer be physically set up and/or configured on a computer.
Have IT help you change the way existing software/technologies work.
Combine two or more Canvas course sections in the same term into a single course.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Request special accounts for individuals that are not faculty, staff, or students.
Wired and wireless connectivity requests and issues.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request a generic email address to be used for a department, club, committee, or other purpose.