Popular Services
Request classroom/meeting space technology and/or training.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request access to shared folders on network drives.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Assistance with multi-factor authentication apps or service.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
All other account and access issues not falling into the listed categories.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request a local or network computer be physically set up and/or configured on a computer.
Issues related to classroom and meeting space technology.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request access to another mailbox, most commonly a departmental shared account.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Have IT help you change the way existing software/technologies work.
Wired and wireless connectivity requests and issues.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Email and Calendaring issues not falling into the other listed categories.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.