Popular Services
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to shared folders on network drives.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to another mailbox, most commonly a departmental shared account.
Wired and wireless connectivity requests and issues.
Request classroom/meeting space technology and/or training.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Computer and peripheral issues not falling into other listed categories.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Email and Calendaring issues not falling into the other listed categories.
Request a loaner laptop for the semester or for a repair
Have IT help you change the way existing software/technologies work.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request a local or network computer be physically set up and/or configured on a computer.
All other account and access issues not falling into the listed categories.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Software and Application issues not falling into the other listed categories.
Request special accounts for individuals that are not faculty, staff, or students.