Popular Services
Issues related to seeing courses, course design, pedagogical concerns, etc.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Software and Application issues not falling into the other listed categories.
Have IT help you change the way existing software/technologies work.
Email and Calendaring issues not falling into the other listed categories.
Assistance with multi-factor authentication apps or service.
Issues and questions related to the functional use of the Workday platform.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to shared folders on network drives.
Request classroom/meeting space technology and/or training.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues related to classroom and meeting space technology.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request access to another mailbox, most commonly a departmental shared account.
Request changes to display names, line buttons, voicemail or other setup-related items.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request special accounts for individuals that are not faculty, staff, or students.
Wired and wireless connectivity requests and issues.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Information on using MS Teams