Popular Services
Have IT help you change the way existing software/technologies work.
Combine two or more Canvas course sections in the same term into a single course.
Assistance with multi-factor authentication apps or service.
Request access to another mailbox, most commonly a departmental shared account.
Software and Application issues not falling into the other listed categories.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request classroom/meeting space technology and/or training.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request access to shared folders on network drives.
Wired and wireless connectivity requests and issues.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Requests for IT-related recommendations or advice.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All other account and access issues not falling into the listed categories.
Network connectivity requests and issues not falling into the other listed categories.