Popular Services
Request classroom/meeting space technology and/or training.
Request access to shared folders on network drives.
Software and Application issues not falling into the other listed categories.
Wired and wireless connectivity requests and issues.
Request access to another mailbox, most commonly a departmental shared account.
Issues related to classroom and meeting space technology.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Have IT help you change the way existing software/technologies work.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request a local or network computer be physically set up and/or configured on a computer.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
All other account and access issues not falling into the listed categories.
Request a loaner laptop for the semester or for a repair
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.