Popular Services
Request classroom/meeting space technology and/or training.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to shared folders on network drives.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Assistance with multi-factor authentication apps or service.
Have IT help you change the way existing software/technologies work.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
All other account and access issues not falling into the listed categories.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request a local or network computer be physically set up and/or configured on a computer.
Wired and wireless connectivity requests and issues.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to classroom and meeting space technology.
Request access to another mailbox, most commonly a departmental shared account.
Request special accounts for individuals that are not faculty, staff, or students.
Email and Calendaring issues not falling into the other listed categories.