Forgotten Xavier password or locked out account issues.
Request access to shared folders on network drives.
Combine two or more Canvas course sections in the same term into a single course.
Request copying course content from one Canvas course to another.
Assistance with multi-factor authentication apps or service.
Request classroom/meeting space technology and/or training.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request access to another mailbox, most commonly a departmental shared account.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Wired and wireless connectivity requests and issues.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Have IT help you change the way existing software/technologies work.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
All other account and access issues not falling into the listed categories.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request special accounts for individuals that are not faculty, staff, or students.
Issues related to classroom and meeting space technology.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Computer and peripheral issues not falling into other listed categories.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request a generic email address to be used for a department, club, committee, or other purpose.