Popular Services
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request classroom/meeting space technology and/or training.
Request access to shared folders on network drives.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Software and Application issues not falling into the other listed categories.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
All other account and access issues not falling into the listed categories.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request a loaner laptop for the semester or for a repair
Wired and wireless connectivity requests and issues.
Request special accounts for individuals that are not faculty, staff, or students.
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues related to classroom and meeting space technology.
Request access to another mailbox, most commonly a departmental shared account.
Assistance with multi-factor authentication apps or service.
Request changes to display names, line buttons, voicemail or other setup-related items.
Information on using MS Teams
Combine two or more Canvas course sections in the same term into a single course.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Have IT help you change the way existing software/technologies work.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Computer and peripheral issues not falling into other listed categories.
Issues and questions related to the functional use of the Workday platform.