Popular Services

Please provide as much information as possible. Your request will be responded to in the order it was received.


Request access to shared folders on network drives.


All other account and access issues not falling into the listed categories.


Assistance with multi-factor authentication apps or service.


Issues related to seeing courses, course design, pedagogical concerns, etc.


Issues with Internet Native Banner (INB) or Self Service Banner (SSB).


Have IT help you change the way existing software/technologies work.


Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.


Request classroom/meeting space technology and/or training.


Issues related to classroom and meeting space technology.


Wired and wireless connectivity requests and issues.


Request special accounts for individuals that are not faculty, staff, or students.


Requests or issues related to Adobe Sign.


Forgotten Xavier password or locked out account issues.


Request technology setup and services for a new employee - computers, account access, and phone/voicemail.


All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).


Combine two or more Canvas course sections in the same term into a single course.


Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.


Request copying course content from one Canvas course to another.


Email and Calendaring issues not falling into the other listed categories.


Request changes to an existing SharePoint site on Xavier University's SharePoint Online.