Popular Services

Have IT help you change the way existing software/technologies work.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Request access to another mailbox, most commonly a departmental shared account.

Combine two or more Canvas course sections in the same term into a single course.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request access to shared folders on network drives.

Issues related to seeing courses, course design, pedagogical concerns, etc.

All other account and access issues not falling into the listed categories.

Assistance with multi-factor authentication apps or service.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request changes to display names, line buttons, voicemail or other setup-related items.

Computer and peripheral issues not falling into other listed categories.

Email and Calendaring issues not falling into the other listed categories.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Software and Application issues not falling into the other listed categories.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Request a loaner laptop for the semester or for a repair