Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Assistance with multi-factor authentication apps or service.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request a loaner laptop for the semester or for a repair
Request access to another mailbox, most commonly a departmental shared account.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
All other account and access issues not falling into the listed categories.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request access to shared folders on network drives.
Request classroom/meeting space technology and/or training.
Wired and wireless connectivity requests and issues.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request special accounts for individuals that are not faculty, staff, or students.
Have IT help you change the way existing software/technologies work.
Software and Application issues not falling into the other listed categories.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Issues related to accessing or using the voicemail system.
Issues and questions related to the functional use of the Workday platform.