Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Have IT help you change the way existing software/technologies work.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Combine two or more Canvas course sections in the same term into a single course.
Computer and peripheral issues not falling into other listed categories.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request a loaner laptop for the semester or for a repair
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues and questions related to the functional use of the Workday platform.
Request classroom/meeting space technology and/or training.
Wired and wireless connectivity requests and issues.
All other account and access issues not falling into the listed categories.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request a generic email address to be used for a department, club, committee, or other purpose.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Requests for IT-related recommendations or advice.
Request a local or network computer be physically set up and/or configured on a computer.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.