Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Wired and wireless connectivity requests and issues.
All other account and access issues not falling into the listed categories.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Request access to shared folders on network drives.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request access to another mailbox, most commonly a departmental shared account.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request a loaner laptop for the semester or for a repair
Software and Application issues not falling into the other listed categories.
Issues related to classroom and meeting space technology.
Email and Calendaring issues not falling into the other listed categories.
Have IT help you change the way existing software/technologies work.
Request access to Panopto for a Student Therapist working in Psychological Services.
Combine two or more Canvas course sections in the same term into a single course.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Network connectivity requests and issues not falling into the other listed categories.
Request classroom/meeting space technology and/or training.