Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Have IT help you change the way existing software/technologies work.
Request access to shared folders on network drives.
Assistance with multi-factor authentication apps or service.
Request a local or network computer be physically set up and/or configured on a computer.
Request access to another mailbox, most commonly a departmental shared account.
Request special accounts for individuals that are not faculty, staff, or students.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Requests for IT-related recommendations or advice.
Email and Calendaring issues not falling into the other listed categories.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Combine two or more Canvas course sections in the same term into a single course.
Request a generic email address to be used for a department, club, committee, or other purpose.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Issues related to accessing or using the voicemail system.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Computer and peripheral issues not falling into other listed categories.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).