Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Combine two or more Canvas course sections in the same term into a single course.
Request access to shared folders on network drives.
All other account and access issues not falling into the listed categories.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Software and Application issues not falling into the other listed categories.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues and questions related to the functional use of the Workday platform.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Wired and wireless connectivity requests and issues.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request a generic email address to be used for a department, club, committee, or other purpose.
Request access to another mailbox, most commonly a departmental shared account.
Have IT help you change the way existing software/technologies work.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request special accounts for individuals that are not faculty, staff, or students.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".