Popular Services
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Wired and wireless connectivity requests and issues.
Request access to shared folders on network drives.
Software and Application issues not falling into the other listed categories.
Request access to another mailbox, most commonly a departmental shared account.
Have IT help you change the way existing software/technologies work.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request a local or network computer be physically set up and/or configured on a computer.
Assistance with multi-factor authentication apps or service.
Request a generic email address to be used for a department, club, committee, or other purpose.
Request a loaner laptop for the semester or for a repair
Network connectivity requests and issues not falling into the other listed categories.
Computer and peripheral issues not falling into other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request special accounts for individuals that are not faculty, staff, or students.
Issues related to classroom and meeting space technology.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.