Popular Services

Request access to another mailbox, most commonly a departmental shared account.


Issues related to seeing courses, course design, pedagogical concerns, etc.


Request copying course content from one Canvas course to another.


Please provide as much information as possible. Your request will be responded to in the order it was received.


Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".


Assistance with multi-factor authentication apps or service.


Have IT help you change the way existing software/technologies work.


Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.


Forgotten Xavier password or locked out account issues.


Combine two or more Canvas course sections in the same term into a single course.


Request access to shared folders on network drives.


Request classroom/meeting space technology and/or training.


Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.


Issues with Internet Native Banner (INB) or Self Service Banner (SSB).


Software and Application issues not falling into the other listed categories.


Email and Calendaring issues not falling into the other listed categories.


Requests and issues involving email/calendaring within Office 365 or the Outlook client.


All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).


All other account and access issues not falling into the listed categories.


Requests or issues related to Adobe Sign.


Request a generic email address to be used for a department, club, committee, or other purpose.