Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request access to shared folders on network drives.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
All other account and access issues not falling into the listed categories.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request access to another mailbox, most commonly a departmental shared account.
Request a generic email address to be used for a department, club, committee, or other purpose.
Have IT help you change the way existing software/technologies work.
Request a local or network computer be physically set up and/or configured on a computer.
Request special accounts for individuals that are not faculty, staff, or students.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues and questions related to the functional use of the Workday platform.
Issues and questions related to the functional use of the Workday platform.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Wired and wireless connectivity requests and issues.
Email and Calendaring issues not falling into the other listed categories.