Have IT help you change the way existing software/technologies work.
Request access to shared folders on network drives.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to another mailbox, most commonly a departmental shared account.
Request a loaner laptop for the semester or for a repair
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request copying course content from one Canvas course to another.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Email and Calendaring issues not falling into the other listed categories.
Wired and wireless connectivity requests and issues.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
All other account and access issues not falling into the listed categories.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Network connectivity requests and issues not falling into the other listed categories.
Issues and requests related to Zoom web conferencing on campus.
Request a local or network computer be physically set up and/or configured on a computer.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).