Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Software and Application issues not falling into the other listed categories.
Request access to shared folders on network drives.
Request special accounts for individuals that are not faculty, staff, or students.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Have IT help you change the way existing software/technologies work.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request a local or network computer be physically set up and/or configured on a computer.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request a generic email address to be used for a department, club, committee, or other purpose.