Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Have IT help you change the way existing software/technologies work.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Computer and peripheral issues not falling into other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Request a local or network computer be physically set up and/or configured on a computer.
Request classroom/meeting space technology and/or training.
Request a loaner laptop for the semester or for a repair
Software and Application issues not falling into the other listed categories.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request special accounts for individuals that are not faculty, staff, or students.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to classroom and meeting space technology.
All other account and access issues not falling into the listed categories.
Issues and questions related to the functional use of the Workday platform.
Issues and questions related to the functional use of the Workday platform.