Popular Services

Request access to shared folders on network drives.

Combine two or more Canvas course sections in the same term into a single course.

Request a local or network computer be physically set up and/or configured on a computer.

Wired and wireless connectivity requests and issues.

Have IT help you change the way existing software/technologies work.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request access to another mailbox, most commonly a departmental shared account.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request a generic email address to be used for a department, club, committee, or other purpose.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Request classroom/meeting space technology and/or training.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Network connectivity requests and issues not falling into the other listed categories.

Assistance with multi-factor authentication apps or service.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request copying course content from one Canvas course to another.

Request special accounts for individuals that are not faculty, staff, or students.

Issues related to accessing or using the voicemail system.

Requests or issues related to Adobe Sign.