Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to shared folders on network drives.
Request special accounts for individuals that are not faculty, staff, or students.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Request classroom/meeting space technology and/or training.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Software and Application issues not falling into the other listed categories.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request a local or network computer be physically set up and/or configured on a computer.
Combine two or more Canvas course sections in the same term into a single course.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to classroom and meeting space technology.
Have IT help you change the way existing software/technologies work.
Issues and questions related to the functional use of the Workday platform.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
All other account and access issues not falling into the listed categories.
Issues and questions related to the functional use of the Workday platform.
Request a loaner laptop for the semester or for a repair