Popular Services
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to shared folders on network drives.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Have IT help you change the way existing software/technologies work.
Request special accounts for individuals that are not faculty, staff, or students.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
All other account and access issues not falling into the listed categories.
Assistance with multi-factor authentication apps or service.
Request changes to display names, line buttons, voicemail or other setup-related items.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request a local or network computer be physically set up and/or configured on a computer.
Issues related to accessing or using the voicemail system.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Computer and peripheral issues not falling into other listed categories.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Wired and wireless connectivity requests and issues.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Requests for IT-related recommendations or advice.