Popular Services
Combine two or more Canvas course sections in the same term into a single course.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues related to seeing courses, course design, pedagogical concerns, etc.
All other account and access issues not falling into the listed categories.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to shared folders on network drives.
Software and Application issues not falling into the other listed categories.
Wired and wireless connectivity requests and issues.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Have IT help you change the way existing software/technologies work.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request a loaner laptop for the semester or for a repair
Request access to another mailbox, most commonly a departmental shared account.
Request a local or network computer be physically set up and/or configured on a computer.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Requests for IT-related recommendations or advice.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.