Popular Services
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues and questions related to the functional use of the Workday platform.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request special accounts for individuals that are not faculty, staff, or students.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request a local or network computer be physically set up and/or configured on a computer.
Have IT help you change the way existing software/technologies work.
Request classroom/meeting space technology and/or training.
Please provide as much information as possible. Your request will be responded to in the order it was received.
All other account and access issues not falling into the listed categories.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Assistance with multi-factor authentication apps or service.
Issues related to classroom and meeting space technology.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Request a loaner laptop for the semester or for a repair
Request access to another mailbox, most commonly a departmental shared account.
Information on using MS Teams
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to shared folders on network drives.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Wired and wireless connectivity requests and issues.