Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Have IT help you change the way existing software/technologies work.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to shared folders on network drives.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Computer and peripheral issues not falling into other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Software and Application issues not falling into the other listed categories.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request classroom/meeting space technology and/or training.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request access to another mailbox, most commonly a departmental shared account.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request a local or network computer be physically set up and/or configured on a computer.