Request changes to display names, line buttons, voicemail or other setup-related items.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request restoration of deleted/missing files or folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request copying course content from one Canvas course to another.
Request administrative rights to a Macintosh or Windows-based computer.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Email and Calendaring issues not falling into the other listed categories.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request special accounts for individuals that are not faculty, staff, or students.
Issues related to accessing or using the voicemail system.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request classroom/meeting space technology and/or training.
Requests or issues related to AdAstra Schedule
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Request access to VidGrid for a Student Therapist working in Psychological Services.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request a local or network computer be physically set up and/or configured on a computer.
Request administrative rights to a Macintosh or Windows-based computer.
Computer and peripheral issues not falling into other listed categories.
Network connectivity requests and issues not falling into the other listed categories.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues related to seeing courses, course design, pedagogical concerns, etc.