My Recently Visited Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request access to another mailbox, most commonly a departmental shared account.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Request a local or network computer be physically set up and/or configured on a computer.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Assistance with multi-factor authentication apps or service.
Use this to request assistance if you are having trouble using the Panopto rooms in Elet and Sycamore House after referencing the How to use Panopto for Psychology Students course.
Request administrative rights to a Macintosh or Windows-based computer.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.