Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Issues related to classroom and meeting space technology.
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues and requests related to Zoom web conferencing on campus.
Request a local or network computer be physically set up and/or configured on a computer.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request special accounts for individuals that are not faculty, staff, or students.
Wired and wireless connectivity requests and issues.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request access to shared folders on network drives.
Software and Application issues not falling into the other listed categories.
Assistance with multi-factor authentication apps or service.
Requests or issues related to DocuSign.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Forgotten Xavier password or locked out account issues.
Requests or issues related to AdAstra Schedule
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Please provide as much information as possible. Your request will be responded to in the order it was received.
Email and Calendaring issues not falling into the other listed categories.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request classroom/meeting space technology and/or training.
Request access to another mailbox, most commonly a departmental shared account.
Issues with a computer system suspected to be virus-related.