Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Have IT help you change the way existing software/technologies work.
Forgotten Xavier password or locked out account issues.
Request access to shared folders on network drives.
Request classroom/meeting space technology and/or training.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
All other account and access issues not falling into the listed categories.
Request administrative rights to a Macintosh or Windows-based computer.
Request access to another mailbox, most commonly a departmental shared account.
Issues related to accessing or using the voicemail system.
Issues related to classroom and meeting space technology.
Issues and requests related to web (Zoom) and audio (MeetingPlace) conferencing.
Request administrative rights to a Macintosh or Windows-based computer.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request restoration of deleted/missing files or folders on network drives.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to the use of the Employee or Student Hub.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request access to Ilos for a Student Therapist working in Psychological Services.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request copying course content from one Canvas course to another.
Combine two or more Canvas course sections in the same term into a single course.