My Recently Visited Services
Issues with a computer system suspected to be virus-related.
Request access to another mailbox, most commonly a departmental shared account.
Assistance with multi-factor authentication apps or service.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request restoration of deleted/missing files or folders on network drives.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request special accounts for individuals that are not faculty, staff, or students.
Request a local or network computer be physically set up and/or configured on a computer.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Computer and peripheral issues not falling into other listed categories.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request administrative rights to a Macintosh or Windows-based computer.
Network connectivity requests and issues not falling into the other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Request access to Panopto for a Student Therapist working in Psychological Services.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.