Have IT help you change the way existing software/technologies work.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Software and Application issues not falling into the other listed categories.
Request access to shared folders on network drives.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Forgotten Xavier password or locked out account issues.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Combine two or more Canvas course sections in the same term into a single course.
Request classroom and meeting space technology for pickup or delivery.
Use this to request the creation of up to 3 Echo360 courses linked to the equivalent Canvas course.
Use this to request assistance if you are having trouble using the Echo360 rooms in Elet and Sycamore House after referencing the Echo360 for Psychology Students course.
Request a generic email address to be used for a department, club, committee, or other purpose.
Network connectivity requests and issues not falling into the other listed categories.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues and requests related to Zoom web conferencing on campus.
Request copying course content from one Canvas course to another.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Requests for IT-related recommendations or advice.
Wired and wireless connectivity requests and issues.