My Recently Visited Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
Have IT help you change the way existing software/technologies work.
Network connectivity requests and issues not falling into the other listed categories.
Request classroom/meeting space technology and/or training.
Combine two or more Canvas course sections in the same term into a single course.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Wired and wireless connectivity requests and issues.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Issues related to classroom and meeting space technology.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request access to Panopto for a Student Therapist working in Psychological Services.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request special accounts for individuals that are not faculty, staff, or students.
Request a loaner laptop for the semester or for a repair