Request copying course content from one Canvas course to another.
Wired and wireless connectivity requests and issues.
Forgotten Xavier password or locked out account issues.
All other account and access issues not falling into the listed categories.
Email and Calendaring issues not falling into the other listed categories.
Computer and peripheral issues not falling into other listed categories.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Combine two or more Canvas course sections in the same term into a single course.
Issues and requests related to Zoom web conferencing on campus.
Request access to another mailbox, most commonly a departmental shared account.
Assistance with the Duo two-factor authentication app/service.
Request administrative rights to a Macintosh or Windows-based computer.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request Creator access within VidGrid Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed.= If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to the use of the Employee or Student Hub.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request a change to the Data Warehouse.
Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.
Issues and requests related to Zoom web conferencing on campus.
Requests for IT-related recommendations or advice.
Request a generic email address to be used for a department, club, committee, or other purpose.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.