My Recently Visited Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to shared folders on network drives.
Request access to another mailbox, most commonly a departmental shared account.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Assistance with multi-factor authentication apps or service.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Software and Application issues not falling into the other listed categories.
All other applications having to do with teaching and learning.
Request a local or network computer be physically set up and/or configured on a computer.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.