My Recently Visited Services
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Request access to another mailbox, most commonly a departmental shared account.
An effort should be made to contact the supplier and get a copy of the receipt prior to requesting a missing receipt form.
Request special accounts for individuals that are not faculty, staff, or students.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Email and Calendaring issues not falling into the other listed categories.
Assistance with multi-factor authentication apps or service.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request a loaner laptop for the semester or for a repair
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.