My Recently Visited Services
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Wired and wireless connectivity requests and issues.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Please provide as much information as possible. Your request will be responded to in the order it was received.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Request a loaner laptop for the semester or for a repair
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Requests for IT-related recommendations or advice.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request classroom/meeting space technology and/or training.
Combine two or more Canvas course sections in the same term into a single course.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
All other applications having to do with teaching and learning.
Request access to Panopto for a Student Therapist working in Psychological Services.