My Recently Visited Services
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to Panopto for a Student Therapist working in Psychological Services.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Network connectivity requests and issues not falling into the other listed categories.
Request a local or network computer be physically set up and/or configured on a computer.
Request a generic email address to be used for a department, club, committee, or other purpose.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
All other account and access issues not falling into the listed categories.
Wired and wireless connectivity requests and issues.
Assistance with multi-factor authentication apps or service.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request special accounts for individuals that are not faculty, staff, or students.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request restoration of deleted/missing files or folders on network drives.
Request administrative rights to a Macintosh or Windows-based computer.