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My Recently Visited Services

Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.

Forgotten Xavier password or locked out account issues.

Request access to Ilos for a Student Therapist working in Psychological Services.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Requests for IT-related recommendations or advice.

Request a local or network computer be physically set up and/or configured on a computer.

Request access to shared folders on network drives.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.

Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.

All other account and access issues not falling into the listed categories.

Software and Application issues not falling into the other listed categories.

Issues with desktop phones or analog lines (elevator, fax or emergency phones).

Computer and peripheral issues not falling into other listed categories.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Issues and requests related to web (Zoom) and audio (MeetingPlace) conferencing.

Request access to another mailbox, most commonly a departmental shared account.

Issues related to accessing or using the voicemail system.

Request restoration of deleted/missing files or folders on network drives.

Email and Calendaring issues not falling into the other listed categories.

Issues related to the use of the Employee or Student Hub.

Wired and wireless connectivity requests and issues.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.

Use this to request assistance if you are having trouble using the Ilos rooms in Elet and Sycamore House after referencing the Ilos for Psychology Students course.