My Recently Visited Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request a loaner laptop for the semester or for a repair
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request access to shared folders on network drives.
Issues and questions related to the functional use of the Workday platform.
Issues related to accessing or using the voicemail system.
Issues and questions related to the functional use of the Workday platform.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues related to classroom and meeting space technology.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Combine two or more Canvas course sections in the same term into a single course.
Computer and peripheral issues not falling into other listed categories.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.