Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Have IT help you change the way existing software/technologies work.
Request classroom/meeting space technology and/or training.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Forgotten Xavier password or locked out account issues.
Request access to shared folders on network drives.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request access to Ilos for a Student Therapist working in Psychological Services.
All other account and access issues not falling into the listed categories.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues and requests related to Zoom web conferencing on campus.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Wired and wireless connectivity requests and issues.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request copying course content from one Canvas course to another.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Combine two or more Canvas course sections in the same term into a single course.
Issues related to classroom and meeting space technology.
Request special accounts for individuals that are not faculty, staff, or students.