My Recently Visited Services

Requests and issues involving email/calendaring within Office 365 or the Outlook client.


Issues with desktop phones or analog lines (elevator, fax or emergency phones).


Requests or issues related to Adobe Sign.


Request classroom/meeting space technology and/or training.


Issues with a computer system suspected to be virus-related.


Requests or issues related to Adobe Reader or Adobe Acrobat Professional.


Wired and wireless connectivity requests and issues.


Request copying course content from one Canvas course to another.


Combine two or more Canvas course sections in the same term into a single course.


Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.


Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.


Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".


Computer and peripheral issues not falling into other listed categories.


Request administrative rights to a Macintosh or Windows-based computer.


Assistance with multi-factor authentication apps or service.


Request technology setup and services for a new employee - computers, account access, and phone/voicemail.


Issues related to seeing courses, course design, pedagogical concerns, etc.


Request access to shared folders on network drives.


Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.


Request a local or network computer be physically set up and/or configured on a computer.


Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.


Forgotten Xavier password or locked out account issues.