My Recently Visited Services
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request a loaner laptop for the semester or for a repair
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request classroom/meeting space technology and/or training.
All other applications having to do with teaching and learning.
Wired and wireless connectivity requests and issues.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues and questions related to the functional use of the Workday platform.
Request special accounts for individuals that are not faculty, staff, or students.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
All other account and access issues not falling into the listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues with a computer system suspected to be virus-related.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request a local or network computer be physically set up and/or configured on a computer.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.