Software and Application issues not falling into the other listed categories.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Use this to request assistance if you are having trouble using the Ilos rooms in Elet and Sycamore House after referencing the Ilos for Psychology Students course.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Forgotten Xavier password or locked out account issues.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Request access to Ilos for a Student Therapist working in Psychological Services.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request copying course content from one Canvas course to another.
Combine two or more Canvas course sections in the same term into a single course.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Issues with a computer system suspected to be virus-related.
Issues and requests related to Zoom web conferencing on campus.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues and requests related to Zoom web conferencing on campus.
Request administrative rights to a Macintosh or Windows-based computer.
Request a generic email address to be used for a department, club, committee, or other purpose.