Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request classroom/meeting space technology and/or training.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.
Wired and wireless connectivity requests and issues.
Issues related to the use of the Employee or Student Hub.
Forgotten Xavier password or locked out account issues.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request access to another mailbox, most commonly a departmental shared account.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request copying course content from one Canvas course to another.
Combine two or more Canvas course sections in the same term into a single course.
Requests for IT-related recommendations or advice.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Requests or issues related to DocuSign.
Issues related to classroom and meeting space technology.
Request special accounts for individuals that are not faculty, staff, or students.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to shared folders on network drives.
Request a generic email address to be used for a department, club, committee, or other purpose.