My Recently Visited Services
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Assistance with multi-factor authentication apps or service.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Combine two or more Canvas course sections in the same term into a single course.
Information on using MS Teams
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Issues related to accessing or using the voicemail system.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request a local or network computer be physically set up and/or configured on a computer.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to shared folders on network drives.
Wired and wireless connectivity requests and issues.