All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.
Request classroom/meeting space technology and/or training.
Request Creator access within VidGrid Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed.= If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request changes to display names, line buttons, voicemail or other setup-related items.
Have IT help you change the way existing software/technologies work.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Request a local or network computer be physically set up and/or configured on a computer.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to shared folders on network drives.
Request restoration of deleted/missing files or folders on network drives.
All other account and access issues not falling into the listed categories.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request administrative rights to a Macintosh or Windows-based computer.
Request copying course content from one Canvas course to another.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Request administrative rights to a Macintosh or Windows-based computer.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Request access to another mailbox, most commonly a departmental shared account.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Report an issue that you aren't sure how to classify.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.