Request a local or network computer be physically set up and/or configured on a computer.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request administrative rights to a Macintosh or Windows-based computer.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Wired and wireless connectivity requests and issues.
Combine two or more Canvas course sections in the same term into a single course.
Have IT help you change the way existing software/technologies work.
Forgotten Xavier password or locked out account issues.
Request access to shared folders on network drives.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues and requests related to Zoom web conferencing on campus.
Request a generic email address to be used for a department, club, committee, or other purpose.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Issues related to accessing or using the voicemail system.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Requests for IT-related recommendations or advice.