My Recently Visited Services

Use this to request assistance if you are having trouble using the Panopto rooms in Elet and Sycamore House after referencing the How to use Panopto for Psychology Students course.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Forgotten Xavier password or locked out account issues.

All other account and access issues not falling into the listed categories.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Issues related to classroom and meeting space technology.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request classroom/meeting space technology and/or training.

Request a local or network computer be physically set up and/or configured on a computer.

Issues and questions related to the functional use of the Workday platform.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Request access to shared folders on network drives.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Have IT help you change the way existing software/technologies work.

Issues with a computer system suspected to be virus-related.

Request changes to display names, line buttons, voicemail or other setup-related items.