My Recently Visited Services
Combine two or more Canvas course sections in the same term into a single course.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Wired and wireless connectivity requests and issues.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request restoration of deleted/missing files or folders on network drives.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request access to shared folders on network drives.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request changes to display names, line buttons, voicemail or other setup-related items.
Have IT help you change the way existing software/technologies work.
Issues and questions related to the functional use of the Workday platform.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request a local or network computer be physically set up and/or configured on a computer.
Software and Application issues not falling into the other listed categories.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.