My Recently Visited Services
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Request classroom/meeting space technology and/or training.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Wired and wireless connectivity requests and issues.
Combine two or more Canvas course sections in the same term into a single course.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Computer and peripheral issues not falling into other listed categories.
Request administrative rights to a Macintosh or Windows-based computer.
Assistance with multi-factor authentication apps or service.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request access to shared folders on network drives.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request a local or network computer be physically set up and/or configured on a computer.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.