Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Email and Calendaring issues not falling into the other listed categories.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request classroom/meeting space technology and/or training.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Requests for IT-related recommendations or advice.
Computer and peripheral issues not falling into other listed categories.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Wired and wireless connectivity requests and issues.
Have IT help you change the way existing software/technologies work.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to the use of the Employee or Student Hub.
Request access to another mailbox, most commonly a departmental shared account.
Requests or issues related to DocuSign.
Request a change to the Data Warehouse.
Request access to shared folders on network drives.
Issues and requests related to Zoom web conferencing on campus.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Issues and requests related to Zoom web conferencing on campus.