My Recently Visited Services
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request a loaner laptop for the semester or for a repair
Have IT help you change the way existing software/technologies work.
Software and Application issues not falling into the other listed categories.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request a local or network computer be physically set up and/or configured on a computer.
Wired and wireless connectivity requests and issues.
Request access to shared folders on network drives.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request classroom/meeting space technology and/or training.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request access to another mailbox, most commonly a departmental shared account.
Issues with a computer system suspected to be virus-related.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.