My Recently Visited Services
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Email and Calendaring issues not falling into the other listed categories.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request restoration of deleted/missing files or folders on network drives.
Combine two or more Canvas course sections in the same term into a single course.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Assistance with multi-factor authentication apps or service.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Computer and peripheral issues not falling into other listed categories.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request access to shared folders on network drives.
Request administrative rights to a Macintosh or Windows-based computer.
Request access to Panopto for a Student Therapist working in Psychological Services.