Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Have IT help you change the way existing software/technologies work.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Request Creator access within Ilos Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request classroom/meeting space technology and/or training.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Email and Calendaring issues not falling into the other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Wired and wireless connectivity requests and issues.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues related to classroom and meeting space technology.
Issues related to the use of the Employee or Student Hub.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Report an issue that you aren't sure how to classify.
Request restoration of deleted/missing files or folders on network drives.
Forgotten Xavier password or locked out account issues.
Network connectivity requests and issues not falling into the other listed categories.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.