Request changes to display names, line buttons, voicemail or other setup-related items.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request restoration of deleted/missing files or folders on network drives.
Requests or issues related to AdAstra Schedule
Issues with a computer system suspected to be virus-related.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request copying course content from one Canvas course to another.
Email and Calendaring issues not falling into the other listed categories.
Request special accounts for individuals that are not faculty, staff, or students.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Issues related to accessing or using the voicemail system.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request classroom/meeting space technology and/or training.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues related to classroom and meeting space technology.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request administrative rights to a Macintosh or Windows-based computer.
Computer and peripheral issues not falling into other listed categories.
Forgotten Xavier password or locked out account issues.
Network connectivity requests and issues not falling into the other listed categories.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
All other account and access issues not falling into the listed categories.
Issues related to seeing courses, course design, pedagogical concerns, etc.