Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request access to shared folders on network drives.
Request Creator access within Ilos Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Have IT help you change the way existing software/technologies work.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Use this to request assistance if you are having trouble using the Ilos rooms in Elet and Sycamore House after referencing the Ilos for Psychology Students course.
Forgotten Xavier password or locked out account issues.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Wired and wireless connectivity requests and issues.
Issues with a computer system suspected to be virus-related.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request access to Ilos for a Student Therapist working in Psychological Services.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues and requests related to web (Zoom) and audio (MeetingPlace) conferencing.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Combine two or more Canvas course sections in the same term into a single course.
Request classroom/meeting space technology and/or training.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues related to classroom and meeting space technology.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.