Issues and requests related to web (Zoom) and audio (MeetingPlace) conferencing.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Have IT help you change the way existing software/technologies work.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Combine two or more Canvas course sections in the same term into a single course.
Software and Application issues not falling into the other listed categories.
Report an issue that you aren't sure how to classify.
Forgotten Xavier password or locked out account issues.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request classroom/meeting space technology and/or training.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request administrative rights to a Macintosh or Windows-based computer.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to the use of the Employee or Student Hub.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues with a computer system suspected to be virus-related.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Use this to request assistance if you are having trouble using the VidGrid rooms in Elet and Sycamore House after referencing the VidGrid for Psychology Students course.
Request copying course content from one Canvas course to another.
Request access to shared folders on network drives.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.