My Recently Visited Services

Wired and wireless connectivity requests and issues.


Request technology setup and services for a new employee - computers, account access, and phone/voicemail.


Request classroom/meeting space technology and/or training.


Issues related to accessing or using the voicemail system.


Have IT help you change the way existing software/technologies work.


Request technology setup and services for a new employee - computers, account access, and phone/voicemail.


This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.


Request access to another mailbox, most commonly a departmental shared account.


Assistance with multi-factor authentication apps or service.


Request a new SharePoint Site on Xavier University's SharePoint Online.


Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.


Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".


Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.


Requests and issues involving email/calendaring within Office 365 or the Outlook client.


All other applications having to do with teaching and learning (i.e. Atomic Learning).


Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.


Request access to shared folders on network drives.


Combine two or more Canvas course sections in the same term into a single course.


Issues and requests related to Zoom web conferencing on campus.


Forgotten Xavier password or locked out account issues.


All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).