Request changes to display names, line buttons, voicemail or other setup-related items.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request restoration of deleted/missing files or folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request copying course content from one Canvas course to another.
Request administrative rights to a Macintosh or Windows-based computer.
Issues related to classroom and meeting space technology.
Request special accounts for individuals that are not faculty, staff, or students.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request a generic email address to be used for a department, club, committee, or other purpose.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Email and Calendaring issues not falling into the other listed categories.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to shared folders on network drives.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Combine two or more Canvas course sections in the same term into a single course.
Forgotten Xavier password or locked out account issues.
Issues related to accessing or using the voicemail system.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Use this to request assistance if you are having trouble using the VidGrid rooms in Elet and Sycamore House after referencing the VidGrid for Psychology Students course.
Request classroom/meeting space technology and/or training.