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Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request assistance using a SharePoint site on Xavier University's SharePoint Online.

Request classroom/meeting space technology and/or training.

Software and Application issues not falling into the other listed categories.

Request copying course content from one Canvas course to another.

All other account and access issues not falling into the listed categories.

Forgotten Xavier password or locked out account issues.

Network connectivity requests and issues not falling into the other listed categories.

Hub
Issues related to the use of the Employee or Student Hub.

All other applications having to do with teaching and learning (i.e. Atomic Learning).

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Combine two or more Canvas course sections in the same term into a single course.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Have IT help you change the way existing software/technologies work.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.

Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.

Request Creator access within Ilos Video System for those who have Viewer access.  This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access).  If you are requesting Creator access for one or more students, please note why it is needed.  If you want all students in a class to have Creator access, you can just note the Canvas Course ID.

Use this to request assistance if you are having trouble using the Ilos rooms in Elet and Sycamore House after referencing the Ilos for Psychology Students course.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request access to shared folders on network drives.