My Recently Visited Services
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request a local or network computer be physically set up and/or configured on a computer.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Request administrative rights to a Macintosh or Windows-based computer.
Submit your idea for a business process improvement by entering a ticket here. This suggestion box is specific to the Business Operations Group.
Computer and peripheral issues not falling into other listed categories.
Information on using MS Teams
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Combine two or more Canvas course sections in the same term into a single course.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues with a computer system suspected to be virus-related.
Issues related to accessing or using the voicemail system.