Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Issues and requests related to Zoom web conferencing on campus.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
All other applications having to do with teaching and learning (i.e. Atomic Learning).
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Have IT help you change the way existing software/technologies work.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request access to shared folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request copying course content from one Canvas course to another.
Network connectivity requests and issues not falling into the other listed categories.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Issues and requests related to Zoom web conferencing on campus.
Requests or issues related to DocuSign.
Software and Application issues not falling into the other listed categories.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
All other account and access issues not falling into the listed categories.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.