My Recently Visited Services
Wired and wireless connectivity requests and issues.
Requests for IT-related recommendations or advice.
Request a loaner laptop for the semester or for a repair
Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Use this to request assistance if you are having trouble using the Panopto rooms in Elet and Sycamore House after referencing the How to use Panopto for Psychology Students course.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Issues with a computer system suspected to be virus-related.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request access to shared folders on network drives.
Network connectivity requests and issues not falling into the other listed categories.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request a generic email address to be used for a department, club, committee, or other purpose.
Request access to Panopto for a Student Therapist working in Psychological Services.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues related to classroom and meeting space technology.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request administrative rights to a Macintosh or Windows-based computer.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request a local or network computer be physically set up and/or configured on a computer.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.