My Recently Visited Services
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Combine two or more Canvas course sections in the same term into a single course.
Request access to shared folders on network drives.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request a loaner laptop for the semester or for a repair
Request a local or network computer be physically set up and/or configured on a computer.
Request access to another mailbox, most commonly a departmental shared account.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request administrative rights to a Macintosh or Windows-based computer.
Have IT help you change the way existing software/technologies work.
Assistance with multi-factor authentication apps or service.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues with specific web browsers such as Internet Explorer, Google Chrome, Mozilla Firefox or Safari.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.