Issues and requests related to web (Zoom) and audio (MeetingPlace) conferencing.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Have IT help you change the way existing software/technologies work.
Combine two or more Canvas course sections in the same term into a single course.
Software and Application issues not falling into the other listed categories.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Requests or issues related to AdAstra Schedule
Wired and wireless connectivity requests and issues.
Request access to shared folders on network drives.
Report an issue that you aren't sure how to classify.
Forgotten Xavier password or locked out account issues.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Assistance with the Duo two-factor authentication app/service.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Issues related to the use of the Employee or Student Hub.
Issues and requests related to Zoom web conferencing on campus.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Issues and requests related to Zoom web conferencing on campus.
Request changes to display names, line buttons, voicemail or other setup-related items.