Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.
Request restoration of deleted/missing files or folders on network drives.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Forgotten Xavier password or locked out account issues.
Some SharePoint sites are reset on a semester or annual basis. Use this option to request the reset of a SharePoint site.
Network connectivity requests and issues not falling into the other listed categories.
All other applications having to do with teaching and learning (i.e. Atomic Learning).
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Have IT help you change the way existing software/technologies work.
This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.
Request Creator access within Ilos Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Request access to shared folders on network drives.
Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Software and Application issues not falling into the other listed categories.
Email and Calendaring issues not falling into the other listed categories.
Request a change to the Data Warehouse
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request classroom/meeting space technology and/or training.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Issues and requests related to Zoom web conferencing on campus.