My Recently Visited Services
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
All other applications having to do with teaching and learning.
Request a local or network computer be physically set up and/or configured on a computer.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Software and Application issues not falling into the other listed categories.
Wired and wireless connectivity requests and issues.
Digital sign is working but displaying the wrong content. You will need to know the name or location of the digital sign and be able to describe what are are seeing versus what your should be seeing.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request special accounts for individuals that are not faculty, staff, or students.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request access to another mailbox, most commonly a departmental shared account.
Assistance with multi-factor authentication apps or service.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request administrative rights to a Macintosh or Windows-based computer.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Combine two or more Canvas course sections in the same term into a single course.
Issues and questions related to the functional use of the Workday platform.
Have IT help you change the way existing software/technologies work.
Network connectivity requests and issues not falling into the other listed categories.