My Recently Visited Services
Network connectivity requests and issues not falling into the other listed categories.
Combine two or more Canvas course sections in the same term into a single course.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Please provide as much information as possible. Your request will be responded to in the order it was received.
All other account and access issues not falling into the listed categories.
Request Creator access within Panopto Video System for those who have Viewer access. This would include students (who default to Viewer access) and could include new faculty and staff (who may not have yet been given Creator access). If you are requesting Creator access for one or more students, please note why it is needed. If you want all students in a class to have Creator access, you can just note the Canvas Course ID.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request a local or network computer be physically set up and/or configured on a computer.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
Request special accounts for individuals that are not faculty, staff, or students.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request access to another mailbox, most commonly a departmental shared account.