Popular Services

Request access to shared folders on network drives.

Wired and wireless connectivity requests and issues.

Have IT help you change the way existing software/technologies work.

Forgotten Xavier password or locked out account issues.

Request copying course content from one Canvas course to another.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Issues related to seeing courses, course design, pedagogical concerns, etc.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Please provide as much information as possible. Your request will be responded to in the order it was received.

Request a local or network computer be physically set up and/or configured on a computer.

Request access to another mailbox, most commonly a departmental shared account.

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.

Combine two or more Canvas course sections in the same term into a single course.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Assistance with the Duo two-factor authentication app/service.

Requests or issues related to DocuSign.

Network connectivity requests and issues not falling into the other listed categories.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Computer and peripheral issues not falling into other listed categories.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Email and Calendaring issues not falling into the other listed categories.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).