Popular Services
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request access to shared folders on network drives.
Have IT help you change the way existing software/technologies work.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Request classroom/meeting space technology and/or training.
All other account and access issues not falling into the listed categories.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request special accounts for individuals that are not faculty, staff, or students.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Email and Calendaring issues not falling into the other listed categories.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Wired and wireless connectivity requests and issues.
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues related to classroom and meeting space technology.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Combine two or more Canvas course sections in the same term into a single course.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.