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Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Have IT help you change the way existing software/technologies work.

Combine two or more Canvas course sections in the same term into a single course.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request access to shared folders on network drives.

Request copying course content from one Canvas course to another.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request classroom/meeting space technology and/or training.

Computer and peripheral issues not falling into other listed categories.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Software and Application issues not falling into the other listed categories.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Network connectivity requests and issues not falling into the other listed categories.

Requests for IT-related recommendations or advice.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Forgotten Xavier password or locked out account issues.

Hub

Issues related to the use of the Employee or Student Hub.

Request special accounts for individuals that are not faculty, staff, or students.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request access to another mailbox, most commonly a departmental shared account.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Email and Calendaring issues not falling into the other listed categories.