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Popular Services

Request access to shared folders on network drives.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Have IT help you change the way existing software/technologies work.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request a generic email address to be used for a department, club, committee, or other purpose.

All other account and access issues not falling into the listed categories.

Request access to another mailbox, most commonly a departmental shared account.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Request classroom/meeting space technology and/or training.

Network connectivity requests and issues not falling into the other listed categories.

Requests for IT-related recommendations or advice.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Software and Application issues not falling into the other listed categories.

Request a local or network computer be physically set up and/or configured on a computer.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request assistance using a SharePoint site on Xavier University's SharePoint Online.

Email and Calendaring issues not falling into the other listed categories.

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Hub

Issues related to the use of the Employee or Student Hub.

Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.

This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.

Issues related to classroom and meeting space technology.