Popular Services

Request access to shared folders on network drives.

Have IT help you change the way existing software/technologies work.

Report an issue that you aren't sure how to classify.

Request special accounts for individuals that are not faculty, staff, or students.

Request access to another mailbox, most commonly a departmental shared account.

Software and Application issues not falling into the other listed categories.

All other account and access issues not falling into the listed categories.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Forgotten Xavier password or locked out account issues.

Computer and peripheral issues not falling into other listed categories.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Request a generic email address to be used for a department, club, committee, or other purpose.

Wired and wireless connectivity requests and issues.

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.

Request changes to display names, line buttons, voicemail or other setup-related items.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Request copying course content from one Canvas course to another.

Request a local or network computer be physically set up and/or configured on a computer.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Issues related to seeing courses, course design, pedagogical concerns, etc.