Have IT help you change the way existing software/technologies work.
Wired and wireless connectivity requests and issues.
Software and Application issues not falling into the other listed categories.
Request access to shared folders on network drives.
Request classroom/meeting space technology and/or training.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request a generic email address to be used for a department, club, committee, or other purpose.
Network connectivity requests and issues not falling into the other listed categories.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Request restoration of deleted/missing files or folders on network drives.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Forgotten Xavier password or locked out account issues.
Request a new SharePoint Site on Xavier University's SharePoint Online.
Issues related to classroom and meeting space technology.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Assistance with the Duo two-factor authentication app/service.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Requests or issues related to AdAstra Schedule
Report an issue that you aren't sure how to classify.