Have IT help you change the way existing software/technologies work.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request access to shared folders on network drives.
Combine two or more Canvas course sections in the same term into a single course.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request access to another mailbox, most commonly a departmental shared account.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request a generic email address to be used for a department, club, committee, or other purpose.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Software and Application issues not falling into the other listed categories.
Wired and wireless connectivity requests and issues.
Email and Calendaring issues not falling into the other listed categories.
Request classroom/meeting space technology and/or training.
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
All other account and access issues not falling into the listed categories.
Requests for IT-related recommendations or advice.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Issues related to seeing courses, course design, pedagogical concerns, etc.
Issues with desktop phones or analog lines (elevator, fax or emergency phones).
Network connectivity requests and issues not falling into the other listed categories.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.