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Popular Services

Have IT help you change the way existing software/technologies work.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request access to shared folders on network drives.

Software and Application issues not falling into the other listed categories.

All other account and access issues not falling into the listed categories.

Request classroom and meeting space technology for pickup or delivery.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Forgotten Xavier password or locked out account issues.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request special accounts for individuals that are not faculty, staff, or students.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Request restoration of deleted/missing files or folders on network drives.

Wired and wireless connectivity requests and issues.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Issues related to classroom and meeting space technology.

Request assistance using a SharePoint site on Xavier University's SharePoint Online.

Request a local or network computer be physically set up and/or configured on a computer.

Request a new SharePoint Site on Xavier University's SharePoint Online.

Issues related to accessing or using the voicemail system.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Computer and peripheral issues not falling into other listed categories.

Request access to another mailbox, most commonly a departmental shared account.

Issues related to seeing courses, course design, pedagogical concerns, etc.