Popular Services

Request access to shared folders on network drives.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Wired and wireless connectivity requests and issues.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Have IT help you change the way existing software/technologies work.

Request changes to an existing SharePoint site on Xavier University's SharePoint Online.

Software and Application issues not falling into the other listed categories.

Request access to another mailbox, most commonly a departmental shared account.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Computer and peripheral issues not falling into other listed categories.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Forgotten Xavier password or locked out account issues.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request a local or network computer be physically set up and/or configured on a computer.

Request changes to display names, line buttons, voicemail or other setup-related items.


Issues related to the use of the Employee or Student Hub.

Email and Calendaring issues not falling into the other listed categories.

Issues and requests related to Zoom web conferencing on campus.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Request classroom/meeting space technology and/or training.

Request special accounts for individuals that are not faculty, staff, or students.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.