Popular Services

Have IT help you change the way existing software/technologies work.

Combine two or more Canvas course sections in the same term into a single course.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Wired and wireless connectivity requests and issues.

Software and Application issues not falling into the other listed categories.

Report an issue that you aren't sure how to classify.

Request access to shared folders on network drives.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request classroom/meeting space technology and/or training.

Request copying course content from one Canvas course to another.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request special accounts for individuals that are not faculty, staff, or students.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Request changes to display names, line buttons, voicemail or other setup-related items.

All other account and access issues not falling into the listed categories.

Request access to another mailbox, most commonly a departmental shared account.

Assistance with the Duo two-factor authentication app/service.

Network connectivity requests and issues not falling into the other listed categories.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Computer and peripheral issues not falling into other listed categories.

Requests or issues related to AdAstra Schedule