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Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request access to shared folders on network drives.

Have IT help you change the way existing software/technologies work.

Combine two or more Canvas course sections in the same term into a single course.

Request classroom and meeting space technology for pickup or delivery.

Request copying course content from one Canvas course to another.

Software and Application issues not falling into the other listed categories.

All other account and access issues not falling into the listed categories.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Network connectivity requests and issues not falling into the other listed categories.

Request a local or network computer be physically set up and/or configured on a computer.

Wired and wireless connectivity requests and issues.

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.

Forgotten Xavier password or locked out account issues.

Request access to Ilos for a Student Therapist working in Psychological Services.

Request special accounts for individuals that are not faculty, staff, or students.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Request assistance using a SharePoint site on Xavier University's SharePoint Online.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request a generic email address to be used for a department, club, committee, or other purpose.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Request a new SharePoint Site on Xavier University's SharePoint Online.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.