Popular Services

Have IT help you change the way existing software/technologies work.

Request access to shared folders on network drives.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Software and Application issues not falling into the other listed categories.

Combine two or more Canvas course sections in the same term into a single course.

All other account and access issues not falling into the listed categories.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request special accounts for individuals that are not faculty, staff, or students.

Forgotten Xavier password or locked out account issues.

Request copying course content from one Canvas course to another.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Requests or issues related to DocuSign.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Request a change to the Data Warehouse.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Request changes to display names, line buttons, voicemail or other setup-related items.

Computer and peripheral issues not falling into other listed categories.

All other applications having to do with teaching and learning (i.e. Atomic Learning).

Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.

Issues related to classroom and meeting space technology.

Email and Calendaring issues not falling into the other listed categories.

Request access to another mailbox, most commonly a departmental shared account.