Popular Services
Assistance with multi-factor authentication apps or service.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Have IT help you change the way existing software/technologies work.
Email and Calendaring issues not falling into the other listed categories.
Software and Application issues not falling into the other listed categories.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Combine two or more Canvas course sections in the same term into a single course.
Request access to shared folders on network drives.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request classroom/meeting space technology and/or training.
Issues related to classroom and meeting space technology.
Request changes to display names, line buttons, voicemail or other setup-related items.
Information on using MS Teams
Issues and questions related to the functional use of the Workday platform.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request special accounts for individuals that are not faculty, staff, or students.
Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.
All other account and access issues not falling into the listed categories.