Popular Services

Wired and wireless connectivity requests and issues.

Request access to shared folders on network drives.

Have IT help you change the way existing software/technologies work.

Forgotten Xavier password or locked out account issues.

Request access to another mailbox, most commonly a departmental shared account.

Request changes to display names, line buttons, voicemail or other setup-related items.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request special accounts for individuals that are not faculty, staff, or students.

Network connectivity requests and issues not falling into the other listed categories.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

All other account and access issues not falling into the listed categories.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Software and Application issues not falling into the other listed categories.

Email and Calendaring issues not falling into the other listed categories.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request copying course content from one Canvas course to another.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Computer and peripheral issues not falling into other listed categories.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request a new SharePoint Site on Xavier University's SharePoint Online.