Popular Services

Have IT help you change the way existing software/technologies work.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Combine two or more Canvas course sections in the same term into a single course.

Wired and wireless connectivity requests and issues.

Request access to shared folders on network drives.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Request copying course content from one Canvas course to another.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request changes to display names, line buttons, voicemail or other setup-related items.

Forgotten Xavier password or locked out account issues.

All other account and access issues not falling into the listed categories.

Please provide as much information as possible. Your request will be responded to in the order it was received.

Assistance with the Duo two-factor authentication app/service.

Computer and peripheral issues not falling into other listed categories.

Software and Application issues not falling into the other listed categories.

Request changes to an existing SharePoint site on Xavier University's SharePoint Online.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Request special accounts for individuals that are not faculty, staff, or students.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.

Request a change to the Data Warehouse.

Request restoration of deleted/missing files or folders on network drives.