Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Request access to shared folders on network drives.

Wired and wireless connectivity requests and issues.

Combine two or more Canvas course sections in the same term into a single course.

Request copying course content from one Canvas course to another.

Have IT help you change the way existing software/technologies work.

Network connectivity requests and issues not falling into the other listed categories.

Request access to another mailbox, most commonly a departmental shared account.

Software and Application issues not falling into the other listed categories.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

All other account and access issues not falling into the listed categories.

Request special accounts for individuals that are not faculty, staff, or students.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request classroom/meeting space technology and/or training.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request a local or network computer be physically set up and/or configured on a computer.

Report an issue that you aren't sure how to classify.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Requests for IT-related recommendations or advice.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

This service is for digital sign managers who would like to see new content made available for a digital sign. Some standard requests are: adding content to or modifying content in existing setups, requesting new drop folders, requesting new RSS feeds and requesting new calendars. Other types of content may be possible, pending further discussions. You will need to describe the content your would like to add/change with as much detail as possible. You may attach a file if that helps.

Request assistance using a SharePoint site on Xavier University's SharePoint Online.