Popular Services
Request access to shared folders on network drives.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Request classroom/meeting space technology and/or training.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Issues related to seeing courses, course design, pedagogical concerns, etc.
Assistance with multi-factor authentication apps or service.
Have IT help you change the way existing software/technologies work.
All other account and access issues not falling into the listed categories.
Request a local or network computer be physically set up and/or configured on a computer.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Issues related to classroom and meeting space technology.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request changes to an existing SharePoint site on Xavier University's SharePoint Online.
Request special accounts for individuals that are not faculty, staff, or students.
Request access to another mailbox, most commonly a departmental shared account.
Wired and wireless connectivity requests and issues.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).