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Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Have IT help you change the way existing software/technologies work.

Wired and wireless connectivity requests and issues.

Request access to shared folders on network drives.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Network connectivity requests and issues not falling into the other listed categories.

Software and Application issues not falling into the other listed categories.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Forgotten Xavier password or locked out account issues.

Request classroom/meeting space technology and/or training.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Combine two or more Canvas course sections in the same term into a single course.

Request a generic email address to be used for a department, club, committee, or other purpose.

All other account and access issues not falling into the listed categories.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Email and Calendaring issues not falling into the other listed categories.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Request access to another mailbox, most commonly a departmental shared account.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Request changes to display names, line buttons, voicemail or other setup-related items.

Issues related to accessing or using the voicemail system.

Request special accounts for individuals that are not faculty, staff, or students.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.