Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Combine two or more Canvas course sections in the same term into a single course.

Wired and wireless connectivity requests and issues.

Request access to shared folders on network drives.

Have IT help you change the way existing software/technologies work.

Request classroom/meeting space technology and/or training.

Request copying course content from one Canvas course to another.

Network connectivity requests and issues not falling into the other listed categories.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request a local or network computer be physically set up and/or configured on a computer.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Forgotten Xavier password or locked out account issues.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request access to another mailbox, most commonly a departmental shared account.

Software and Application issues not falling into the other listed categories.

Requests or issues related to AdAstra Schedule

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Request a generic email address to be used for a department, club, committee, or other purpose.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Issues related to classroom and meeting space technology.

Computer and peripheral issues not falling into other listed categories.

Request assistance using a SharePoint site on Xavier University's SharePoint Online.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.