Popular Services

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request access to shared folders on network drives.

Have IT help you change the way existing software/technologies work.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Wired and wireless connectivity requests and issues.

Combine two or more Canvas course sections in the same term into a single course.

Request a local or network computer be physically set up and/or configured on a computer.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Request a generic email address to be used for a department, club, committee, or other purpose.

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Report an issue that you aren't sure how to classify.

Request classroom/meeting space technology and/or training.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Computer and peripheral issues not falling into other listed categories.

Request restoration of deleted/missing files or folders on network drives.

Software and Application issues not falling into the other listed categories.

Issues related to classroom and meeting space technology.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Request copying course content from one Canvas course to another.

Request special accounts for individuals that are not faculty, staff, or students.

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.

Assistance with the Duo two-factor authentication app/service.