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Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Wired and wireless connectivity requests and issues.

Request access to shared folders on network drives.

Network connectivity requests and issues not falling into the other listed categories.

Have IT help you change the way existing software/technologies work.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Software and Application issues not falling into the other listed categories.

Forgotten Xavier password or locked out account issues.

Requests for IT-related recommendations or advice.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Request special accounts for individuals that are not faculty, staff, or students.

Request access to another mailbox, most commonly a departmental shared account.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request changes to display names, line buttons, voicemail or other setup-related items.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Request classroom/meeting space technology and/or training.

Request a local or network computer be physically set up and/or configured on a computer.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request changes to an existing SharePoint site on Xavier University's SharePoint Online.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Digital Sign that is not working - black screen, cable TV snow, etc. You will need to be able to provide the name or location of the digital sign and to provide a description of what you are seeing, including any error messages.

Request copying course content from one Canvas course to another.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

All other account and access issues not falling into the listed categories.