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Popular Services

Have IT help you change the way existing software/technologies work.

Forgotten Xavier password or locked out account issues.

Request access to shared folders on network drives.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Request classroom/meeting space technology and/or training.

Request a generic email address to be used for a department, club, committee, or other purpose.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Issues related to classroom and meeting space technology.

Wired and wireless connectivity requests and issues.

All other account and access issues not falling into the listed categories.

Software and Application issues not falling into the other listed categories.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request restoration of deleted/missing files or folders on network drives.


Issues related to the use of the Employee or Student Hub.

Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.

Request a local or network computer be physically set up and/or configured on a computer.

Request access to another mailbox, most commonly a departmental shared account.

Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.

All other applications having to do with teaching and learning (i.e. Atomic Learning).

Combine two or more Canvas course sections in the same term into a single course.