Popular Services

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Combine two or more Canvas course sections in the same term into a single course.

Wired and wireless connectivity requests and issues.

Request copying course content from one Canvas course to another.

Request classroom/meeting space technology and/or training.

Request access to shared folders on network drives.

Have IT help you change the way existing software/technologies work.

Issues and requests related to Zoom web conferencing on campus.

All other account and access issues not falling into the listed categories.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Issues with Internet Native Banner (INB) or Self Service Banner (SSB).

Software and Application issues not falling into the other listed categories.

Request a local or network computer be physically set up and/or configured on a computer.

Assistance with multi-factor authentication apps or service.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Forgotten Xavier password or locked out account issues.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request changes to display names, line buttons, voicemail or other setup-related items.

Network connectivity requests and issues not falling into the other listed categories.

Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.