Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Request access to shared folders on network drives.
Assistance with multi-factor authentication apps or service.
Have IT help you change the way existing software/technologies work.
Wired and wireless connectivity requests and issues.
Forgotten Xavier password or locked out account issues.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Network connectivity requests and issues not falling into the other listed categories.
Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.
All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.
Request assistance using a SharePoint site on Xavier University's SharePoint Online.
Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).
Combine two or more Canvas course sections in the same term into a single course.
Email and Calendaring issues not falling into the other listed categories.
Request copying course content from one Canvas course to another.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Computer and peripheral issues not falling into other listed categories.
Request changes to display names, line buttons, voicemail or other setup-related items.
Request special accounts for individuals that are not faculty, staff, or students.
Project requests are used for the initiation of a service related project that involves software implementation or business process improvement. If you require the PPMO's assistance to review and implement a process or a system, please start here.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request a local or network computer be physically set up and/or configured on a computer.