Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.

Have IT help you change the way existing software/technologies work.

Request access to shared folders on network drives.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Wired and wireless connectivity requests and issues.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Forgotten Xavier password or locked out account issues.

Report an issue that you aren't sure how to classify.

Request classroom/meeting space technology and/or training.

Request a local or network computer be physically set up and/or configured on a computer.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Request changes to display names, line buttons, voicemail or other setup-related items.

All other account and access issues not falling into the listed categories.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request a generic email address to be used for a department, club, committee, or other purpose.


Issues related to the use of the Employee or Student Hub.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Assistance with the Duo two-factor authentication app/service.

Request special accounts for individuals that are not faculty, staff, or students.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

All printing-related issues from physical printer issues (jams, noises etc.), or issues with network print queues.

Issues related to accessing or using the voicemail system.

Support using Qualtrics is provided directly by Qualtrics. Use this service to request the creation of or changes to a group within Qualtrics.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).