Popular Services

Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.


Requests or issues related to Adobe Reader or Adobe Acrobat Professional.


Assistance with multi-factor authentication apps or service.


Forgotten Xavier password or locked out account issues.


Please provide as much information as possible. Your request will be responded to in the order it was received.


Issues related to seeing courses, course design, pedagogical concerns, etc.


Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".


Requests or issues related to Adobe Sign.


Request technology setup and services for a new employee - computers, account access, and phone/voicemail.


Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.


All other account and access issues not falling into the listed categories.


Request changes to display names, line buttons, voicemail or other setup-related items.


Have IT help you change the way existing software/technologies work.


Wired and wireless connectivity requests and issues.


Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.


Request access to shared folders on network drives.


Request a local or network computer be physically set up and/or configured on a computer.


Issues with Internet Native Banner (INB) or Self Service Banner (SSB).


Request special accounts for individuals that are not faculty, staff, or students.


Software and Application issues not falling into the other listed categories.


Reporting Services Requests