Popular Services

Please provide as much information as possible. Your request will be responded to in the order it was received.

Request changes to display names, line buttons, voicemail or other setup-related items.

Request access to shared folders on network drives.

Issues and requests related to Zoom web conferencing on campus.

Request temporary course shells or sandbox courses 1-2 months prior to the start of classes.

Software and Application issues not falling into the other listed categories.

All other account and access issues not falling into the listed categories.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Have IT help you change the way existing software/technologies work.

Forgotten Xavier password or locked out account issues.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Request special accounts for individuals that are not faculty, staff, or students.

Issues related to accessing or using the voicemail system.

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Issues and requests related to web (Zoom) and audio (Conference Now) conferencing.

Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.

For all issues regarding Outlook, please submit tickets using "Email and Calendaring".

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Request a generic email address to be used for a department, club, committee, or other purpose.

Issues with desktop phones or analog lines (elevator, fax or emergency phones).

Request access to another mailbox, most commonly a departmental shared account.

Requests for IT-related recommendations or advice.

Combine two or more Canvas course sections in the same term into a single course.