Popular Services

Combine two or more Canvas course sections in the same term into a single course.

Request access to another mailbox, most commonly a departmental shared account.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Have IT help you change the way existing software/technologies work.

Request access to shared folders on network drives.

Request copying course content from one Canvas course to another.

Forgotten Xavier password or locked out account issues.

Requests or issues related to Adobe Reader or Adobe Acrobat Professional.

Requests and issues involving email/calendaring within Office 365 or the Outlook client.

Software and Application issues not falling into the other listed categories.

Request special accounts for individuals that are not faculty, staff, or students.

Issues related to seeing courses, course design, pedagogical concerns, etc.

Wired and wireless connectivity requests and issues.

Request a generic email address to be used for a department, club, committee, or other purpose.

Request classroom/meeting space technology and/or training.

All other account and access issues not falling into the listed categories.

Issues relating to accessing files/folders on network drives/shares (Q:\, R:\, T:\, X:\, V:\).

Requests or issues related to AdAstra Schedule

Request one or more local Canvas accounts. Local accounts should NOT be requested for those with existing Canvas accounts.

Request a local or network computer be physically set up and/or configured on a computer.

Assistance with the Duo two-factor authentication app/service.

Request technology setup and services for a new employee - computers, account access, and phone/voicemail.

Issues related to accessing or using the voicemail system.

Report issues affecting Library systems and resources such as: Search@XU, XPLORE, OhioLINK, databases, and electronic books, journals and videos.

Request administrative rights to a Macintosh or Windows-based computer.