Popular Services
Request access to shared folders on network drives.
Requests and issues involving email/calendaring within Office 365 or the Outlook client.
Request classroom/meeting space technology and/or training.
Requests or issues related to Adobe Reader or Adobe Acrobat Professional.
Please provide as much information as possible. Your request will be responded to in the order it was received.
Assistance with multi-factor authentication apps or service.
Request networking of gaming consoles, Apple TVs, and other household/consumer devices that do not support WPA2-Enterprise (802.1x) wireless security.
Issues related to seeing courses, course design, pedagogical concerns, etc.
All other account and access issues not falling into the listed categories.
All computer-hardware related issues (i.e., computer, monitor, keyboard, mouse).
Request changes to display names, line buttons, voicemail or other setup-related items.
Issues connecting to campus systems such as VDI (Virtual Lab/Desktop) and the VPN (Virtual Private Network) from an off-campus site.
Request technology setup and services for a new employee - computers, account access, and phone/voicemail.
Request a local or network computer be physically set up and/or configured on a computer.
Issues related to classroom and meeting space technology.
Have IT help you change the way existing software/technologies work.
Issues related to Microsoft's Office suite: Word, Excel, PowerPoint, Access, Visio, Project, OneNote and Publisher.
For all issues regarding Outlook, please submit tickets using "Email and Calendaring".
Request access to another mailbox, most commonly a departmental shared account.
Request special accounts for individuals that are not faculty, staff, or students.
Issues with Internet Native Banner (INB) or Self Service Banner (SSB).
Email and Calendaring issues not falling into the other listed categories.